
Product Support Specialist
7 days ago
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you
Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business
People who thrive in this role are curious and creative; they're driven by empowering others to be successful. They're energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.
What you will be doing:
- You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers
- You will deliver a "human-first" experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
- You will become an expert in Podium products, both at a technical and customer use-case level.
- You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers
- You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
- You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term
General terms of contract fulfillment:
- Ticket Resolution + Case Volume
- Customer Satisfaction + Quality of Customer Interactions
What experience you should have:
- MUST SPEAK ENGLISH FLUENTLY
- Must be geographically based in Lahore, Pakistan
- Must be available to work onsite at our Lahore office location
- 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you've influenced customers for the better
- Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
- Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
- The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
- Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
- You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
- You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)
What you should know:
- Must be available to provide the services within U.S. business hours
- Compensation: $800 USD + Benefits (Fixed Compensation)
-
Product Support Associate
2 days ago
Lahore, Punjab, Pakistan Thingtrax Ltd Full timeJob Title: Customer Support SpecialistJob Type: Full-timeLocation: RemoteAbout Us: Thingtrax Ltd is a leading provider of innovative solutions.Job Description:We're seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you'll be responsible for providing exceptional technical support to our customers,...
-
Lahore, Punjab, Pakistan Smart Virtual Support Full timeWe are looking to hire a skilled Data Analysis Specialist for our Lahore based office. The ideal candidate should possess strong analytical skills and be able to conduct fact-based research.Key Responsibilities:Conduct in-depth analysis of various data setsAnalyse written English language requirementsDemonstrate quick learning abilitiesUtilize computer...
-
Lahore, Punjab, Pakistan Panda Scientist Full timeCustomer Support Specialist For Custom Printing And Product Fulfillment ServicesWe are seeking a dedicated and enthusiastic customer support specialist to join our team at Panda Scientist, focusing on providing excellent communication and outstanding customer service for our custom printing and product fulfillment services.Key Responsibilities:Respond to...
-
Technical Support Specialist
6 days ago
Lahore, Punjab, Pakistan TozCall Full timeAs a Technical Support Specialist at TozCall, you will play a crucial role in ensuring our customers receive exceptional support.About the JobWe are seeking an entry-level Technical Support Specialist to join our team. The ideal candidate will have a strong interest in IT and excellent communication skills.Key Responsibilities:Maintain high-quality customer...
-
Product Support Head
2 weeks ago
Lahore, Punjab, Pakistan Programmers Force Pvt. Ltd. Full timeJoin to apply for the Product Support Head - SaaS & Fintech role at Programmers Force.We are seeking a Product Support Head to lead our global support team for our cutting-edge SaaS-based FinTech products. You will be responsible for defining support strategies, ensuring world-class customer experience, and driving continuous improvement in our support...
-
Executive Support Specialist
5 days ago
Lahore, Punjab, Pakistan People Full timeWe are seeking a highly skilled Executive Support Specialist to provide exceptional administrative support to our Chief Financial Officer (CFO). The selected candidate will be responsible for managing the CFO's daily schedule, work calendars, appointments, and ongoing tasks.The Executive Support Specialist will follow up on timely updates and task...
-
Technical Support Specialist
2 days ago
Lahore, Punjab, Pakistan Thingtrax Ltd Full timeCompany Overview:Thingtrax Ltd is a leading provider of innovative solutions, and we're seeking a highly skilled Customer Support Specialist to join our team.Job Description:We're looking for a talented individual to provide exceptional technical support to our customers. As a Customer Support Specialist, you'll be responsible for resolving technical...
-
Ecommerce Product Listing Specialist
6 days ago
Lahore, Punjab, Pakistan Synmatix Full timeEbay Listing SpecialistWe are seeking a highly skilled and detail-oriented Ecommerce Specialist to join our team at Synmatix.As an Ebay Listing Specialist, you will be responsible for listing products on various platforms, including Amazon and eBay. Your primary duties will include writing compelling product descriptions, editing images, and searching for...
-
Technical Support Specialist
5 days ago
Lahore, Punjab, Pakistan EWS Group Full timeAs a Technical Support Specialist at EWS Group, you will play a vital role in delivering exceptional support to our clients. This involves troubleshooting software issues, answering client inquiries, and helping users navigate the features of our solutions.The ideal candidate will possess outstanding communication skills, strong customer service abilities,...
-
Customer Support Specialist
5 days ago
Lahore, Punjab, Pakistan Diem Technologies Incorporated Full timeCustomer Support ExecutiveWe are seeking a skilled and empathetic Customer Support Executive to join our team at Diem Technologies Incorporated in Pakistan.Your primary responsibility will be to respond to customer queries in a timely and accurate manner via phone, email, or chat. You will identify customer needs and help customers use specific features,...
-
Product Support Engineer
1 week ago
Lahore, Punjab, Pakistan Programmers Force Full timeProgrammers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by a team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing, and blockchain-based applications...
-
Product Promotion Specialist
5 days ago
Lahore, Punjab, Pakistan Huacheng Medical Technology Co.,Ltd Full timeHuacheng Medical Technology Co.,Ltd is a leading manufacturer of dialysis products, and we are seeking a Product Promotion Specialist to join our sales and marketing team. In this role, you will be responsible for promoting our products to healthcare professionals and patients, and developing marketing strategies to drive sales growth.Key...
-
Product Specialist
1 week ago
Lahore, Punjab, Pakistan Titlis Pharma Full timeProduct Specialist Titlis Pharma, Pakistan - Continuously expand knowledge of our product line- Answer all questions and address all concerns that the customer may have- Demonstrate product functionality accurately and completely- Work cooperatively with the rest of the teamJob Specification- Strong work ethic, self-motivated- Excellent communication skills,...
-
Administrative Support Specialist
6 days ago
Lahore, Punjab, Pakistan Mobiserve Pakistan Full timeJob DescriptionAt Mobiserve Pakistan, we are seeking an experienced Admin Specialist to provide administrative support to our team members.The ideal candidate will have good communication and computer skills, with experience in a relevant field.The Admin Specialist will be responsible for:Handling correspondence and maintaining records;Providing...
-
Customer Support Specialist
7 days ago
Lahore, Punjab, Pakistan Beta Business Direct Full timeCustomer Support Specialist Beta Business Direct, Pakistan A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.Responsibilities:Influence customers and...
-
IT Support Specialist
6 days ago
Lahore, Punjab, Pakistan Edge Full timeJob Title: IT Support SpecialistLocation: LahoreType: Onsite/HybridLevel: L2At Edge, we're on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We're creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North.About the companyEdge helps companies build teams. We ensure...
-
Product Identity Specialist
3 days ago
Lahore, Punjab, Pakistan Talent hunters Pvt Ltd Full timeProduct Identity SpecialistOur company is seeking an experienced Product Identity Specialist to join our team. The successful candidate will play a critical role in shaping the identity of our products and services, ensuring that they align with our brand values and meet the needs of our target audience.The ideal candidate will have a deep understanding of...
-
Support Specialist
5 days ago
Lahore, Punjab, Pakistan Rocktech Digital Full timeWe are looking for a talented Support Specialist to join our customer support team at Rocktech Digital. In this role, you will be responsible for providing top-notch support to our clients, addressing their concerns, and helping them achieve their goals.Key Responsibilities:Providing exceptional customer service: You will be the main point of contact for...
-
Vegetable Farm Production Specialist
6 days ago
Lahore, Punjab, Pakistan Siddiq Leather Works ( Pvt ) Ltd. Full timeWelcome to Siddiq Leather Works (Pvt) Ltd., where we are committed to excellence in all aspects of our business.We are currently seeking a highly skilled and motivated Vegetable Farm Production Specialist to join our team.The successful candidate will be responsible for overseeing the day-to-day activities of our vegetable farm, including supervising labor,...
-
IT Support Specialist
2 days ago
Lahore, Punjab, Pakistan PRG Pakistan Full timeAt PRG Pakistan, we are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide high-level administrative support to our CIO/IT Leadership team, ensuring the day-to-day operation of our IT department.About the Role:This role involves managing schedules, coordinating meetings, handling communications, and...