Customer Relationship Manager

2 weeks ago


Rawalpindi Cantonment, Pakistan MaxRemind Inc Full time
Overview

We are hiring a Customer Relationship Manager (CRM) with strong experience in medical billing and US client communication. The ideal candidate will have excellent communication skills and hands-on experience with CRM tools like EHR/EMR.

Responsibilities
  • Maintain and strengthen relationships with USA-based clients.
  • Handle end-to-end medical billing operations.
  • Communicate professionally via phone, email, and chat.
  • Use CRM software (EHR/EMR) to manage client records and interactions.
  • Address and resolve client issues in a timely manner.
  • Coordinate with internal departments to ensure smooth service delivery.
Qualifications
  • Excellent English communication skills (verbal & written)
  • Proven experience in Medical Billing (mandatory)
  • Familiarity with CRM tools like EHR, EMR, etc.
  • Bachelor's Degree (compulsory)
  • Experience dealing with US healthcare clients
  • Willingness to work onsite during night shift (6 PM – 3 AM)

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