customer relationship manager

2 weeks ago

Rawalpindi, Punjab, Pakistan MaxRemind Full time 1,080,000 - 1,800,000 per year

Job Summary:

We are seeking a proactive and communicative Customer Relationship Manager (CRM) to join our team in the healthcare domain.

Key Responsibilities:

  • Act as the primary point of contact for assigned clients, fostering long-term, trust-based relationships.
  • Understand client needs and ensure the timely and successful delivery of our solutions according to their expectations.
  • Develop in-depth product knowledge of Maximus and any other in-house or third-party software tools used in our medical billing processes.
  • Learn and support the medical billing lifecycle to better understand client pain points and offer proactive solutions.
  • Collaborate with internal teams (billing, development, support, etc.) to resolve client issues effectively and efficiently.
  • Track client interactions, feedback, and service issues using CRM systems.
  • Conduct regular check-ins and performance reviews with clients to ensure satisfaction and address any concerns.
  • Identify upselling or cross-selling opportunities and assist in business development initiatives.
  • Maintain thorough documentation of client activities and follow-ups.
  • Provide feedback to product and service teams to enhance offerings based on client experiences.

Qualifications:

Required:

  • Strong verbal and written communication skills.
  • Proven ability to build and maintain client relationships.
  • Quick learner with a willingness to acquire medical billing knowledge on the job.
  • Basic understanding or willingness to become proficient in software tools (e.g., Maximus).
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple clients and priorities in a fast-paced environment.
  • Professionalism, empathy, and customer-first attitude.

Preferred:

  • Prior experience in medical billing, healthcare, or a related field.
  • Familiarity with CRM software and ticketing systems.
  • Technical aptitude with the ability to learn and adapt to new software tools.

Job Type: Full-time

Pay: Rs90, Rs150,000.00 per month

Language:

  • Fluent English (Preferred)

Work Location: In person

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