
Support Specialist
2 weeks ago
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Head of Human Resources | PhD in Human Resource ManagementAbout Us:
Hirestaff.ai is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We pride ourselves on our deep industry expertise, cutting-edge technology, and personalized approach to recruitment. At Hirestaff.ai, we're committed to building long-lasting relationships with both clients and candidates, ensuring the perfect match for every role. We foster a collaborative and supportive work environment where our team members are empowered to excel and make a real impact in the world of talent acquisition.
About the Client:
Our Client is a leading Telecom Company having more than 300 stores across various states of USA.
About the Role:
This is a full-time remote role for a Live Support Specialist. The incumbent will be responsible for providing technical and customer support to our clients and partners. The Specialist will use their analytical skills to troubleshoot issues and provide resolutions to minimize downtime and ensure customer satisfaction.
Responsibilities:
- Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information
- Update and maintain necessary documents
- Process inbound emails to the point of resolution
- Quickly troubleshoot hardware and software issues; ability to troubleshoot issues remotely
- Provide escalation assistance to our customers and partners regarding issues related to our services
- Adapt and effectively utilize various internal computer applications
- Successful candidates will possess the skills necessary to take ownership of problems and see them through to conclusion, providing our clients with quality customer service every step of the way
Qualifications:
- Strong analytical skills to identify and troubleshoot technical issues
- Excellent technical support and customer service experience
- Effective communication skills to convey concise and clear information to clients and stakeholders
- Out-of-the-box thinker who is willing to contribute ideas for process improvement when it comes to Technical Support and Deployment
- Work well in a fast-paced environment while staying precise in daily activities
- Ability to work independently and remotely while maintaining high-quality and efficient output
- Experience with troubleshooting and resolving issues in a fast-paced environment
- Bachelor's degree or equivalent qualifications in a relevant field
Pay range and compensation package:
Seniority levelEntry level
Employment typeFull-time
Job functionAdministrative, Customer Service, and Management
IndustriesStaffing and Recruiting, Telecommunications, and IT Services and IT Consulting
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