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Technical Support Specialist

1 week ago

Karachi, Sindh, Pakistan EWS Group Full time

At EWS Group, we're seeking an exceptional Technical Support Specialist to join our team. In this pivotal role, you'll be the first point of contact for our customers, delivering top-notch support via MS Teams, telephone, and email.

About the Job:

This is a fantastic opportunity to leverage your technical expertise, passion for customer service, and ability to thrive in a fast-paced environment. As a Service Desk/SOC Support Specialist, you will handle a wide range of incidents, requests, and security issues with precision and professionalism.

Your Key Responsibilities Will Include:

  1. Providing prompt and courteous support to our end users via multiple communication channels
  2. Maintaining accurate records of incidents, requests, and resolutions to enhance future service delivery
  3. Performing thorough diagnostics with end users to resolve incidents and problems at the first point of contact
  4. Escalating complex problems to specialized internal or external support teams when necessary
  5. Collaborating with SecOps to monitor IT security tools for alerts, events, and ticket queues

About You:

We're looking for an individual who possesses strong technical skills, excellent oral and written communication skills, and a keen eye for detail. If you have experience with Microsoft 365, Exchange Online administration, and Azure Entra ID Administration, that's a definite plus

The Ideal Candidate:

  • Must be able to handle duties outlined in the job description with minimal training
  • Proven record of delivering high-quality customer service in a technical support role
  • Detail-oriented with the ability to accurately capture customer inquiries
  • Excellent oral and written communication skills with a strong command of the English language

Benefits:

  • Market-leading salary
  • Medical coverage – self & dependents
  • Parents' medical coverage
  • Provident fund
  • Employee performance-based bonuses