Customer Service Facilitator

3 weeks ago

Karachi, Sindh, Pakistan C.A. Murren and Sons Part time

About Us:

At Get Licensed, we help people get trained, licensed, and find work by leveraging technology to make the whole process efficient. Operating across multiple verticals, we've helped over 400,000 people get licensed since 2007, consistently earning 5-star ratings on Trustpilot.

We're a fast-paced tech-based company, and in addition to our strong team of developers and tech wizards, we have a large team of trainers delivering our courses nationwide. Having grown significantly since 2020, we have ambitious plans to scale our business, broaden our product suite, and continue our profitable growth with a clear roadmap to success.

Role Overview:

Join our sales team as a B2B Sales Advisor where you'll engage with prospective and existing customers to promote and sell Get Licensed courses. You'll handle inbound and outbound calls, respond to chat and email inquiries, and assist customers with tailored solutions. With a focus on maintaining accurate sales records and identifying trends to boost conversions, this role requires excellent communication skills, a positive attitude, and the ability to multitask in a dynamic environment.

Responsibilities:

  • Sell Get Licensed courses to inbound and outbound customers, answering leads from calls, replying to prospects through the intercom (chat forum); calling and selling to prospective customers through our outbound activity campaigns.
  • Respond to instant chat queries and customer emails, answering questions and providing product information.
  • Make outbound sales calls to existing customers to sell upgrades.
  • Maintain accurate records of sales efforts and sales figures.
  • Communicate regularly with the Sales Manager and provide clear visibility of daily sales made and highlight any issues or concerns.
  • Take ownership of all calls and sales tickets, following through to sale.
  • Identify sales trends and determine process improvements to improve sales conversion.

Required Skills & Experience:

  • Sound written and verbal English.
  • Experience in tele-sales is preferred.
  • Polite, enthusiastic and warm telephone manner.
  • Great communication skills and a professional manner.
  • Effective listening skills.
  • Positive attitude and a high level of empathy.
  • Flexibility, able to embrace change, good at multitasking.
  • Take ownership and responsibility.
  • Good problem-solving skills.
  • Attention to detail.
  • Good time management and organizational skills.
  • Computer literate - able to utilize many different IT systems.

KPIs:

Below are the metrics which the Sales Agent will be measured against:

  • Sales versus targets - minimum £5k sales per week.
  • Inbound conversion rate - minimum of 50%.

Expected Behaviors:

As the face of Get Licensed, you will be required to lead by example, and live the Get Licensed values to their fullest, based around Doing the Right Thing:

  • Agility: We move fast, adapt quickly, and continuously improve.
  • Curiosity: We never stop learning and seeking better ways to do things.
  • Excellence: We set new standards and strive to exceed expectations.
  • Love: We care deeply for the work we do, for each other, and for our customers.

What we offer:

  • Competitive base salary with additional benefits, including private medical insurance, and paid holiday.
  • Unlimited opportunities for career growth and professional development.
  • The chance to influence and improve training delivery across the organization.
  • Join a dedicated and professional team where your ideas are welcomed and your commitment rewarded.
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