Customer Service Executive

4 weeks ago

Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time

Build Your Career in Customer Dealing with ABS International

Are you passionate about customer service and ready to make a significant impact? ABS International is seeking a talented and experienced Logistics Customer Support Executive to join our team. If you're driven to create positive customer experiences and thrive in a dynamic environment, this is the perfect opportunity to take your career to the next level.

Job Responsibilities:

  • Provide Clear and Relevant Information: Offer customers accurate details about our products and services, ensuring they have the information needed to make informed decisions.
  • Address Customer Concerns: Respond to customer inquiries, resolve concerns, and provide effective solutions in a timely and professional manner. Focus on resolving issues to the customer's satisfaction.
  • Record & Maintain Accurate Customer Data: Engage with customers by recording their account details and ensuring all information is updated and accurate in the system, fostering strong customer relationships.
  • Build Strong Customer Relationships: Take ownership of customer complaints and concerns, working to resolve them efficiently while maintaining a positive, solution-oriented attitude. Ensure high-quality service delivery in every interaction.
  • Professional Customer Interaction: Always maintain a positive, enthusiastic, and professional demeanor during all customer interactions, contributing to an overall positive brand experience.
  • Enhance Customer Experience: Provide valuable input and innovative ideas to help improve processes and enhance the customer experience, ensuring continuous satisfaction and loyalty.
  • Product & Service Expertise: Stay up-to-date with the company's offerings, enabling you to answer inquiries confidently and offer informed, precise solutions to customers.

Why Join ABS International?

  • Competitive Salary & Bonuses: Enjoy a competitive salary between 30,000 - 60,000 along with performance-based bonuses and rewards for your hard work and dedication.
  • Generous Benefits Package: Take advantage of our generous annual leave policy and other employee benefits designed to support your well-being.
  • Paid Training Period: Benefit from a 3-5 day paid training session with refreshments provided, ensuring you're well-equipped to excel in your role.
  • Quick Onboarding: A one-month probationary period ensures a smooth transition into the role, with guidance and support along the way.
  • Career Growth Opportunities: ABS International is committed to nurturing talent and offering numerous opportunities for career advancement within a thriving organization.

Shift Timings:

  • 6:00 PM to 2:00 AM
  • 8:00 PM to 4:00 AM

Location:

  • Gulshan e Iqbal Block 13-C, conveniently located for easy access.

At ABS International, we believe that exceptional customer service is at the heart of our success. By joining our team, you'll play an important role in maintaining our high standards and building strong relationships with our customers. We're looking for enthusiastic, dedicated individuals who are eager to make a positive difference in the world of logistics customer support.

If you're ready to grow your career, be part of a dynamic team, and enjoy exciting benefits, apply now to become a Logistics Customer Support Executive at ABS International

Job Type: Full-time

Seniority Level: Entry level

Employment Type: Full-time

Industries: IT Services and IT Consulting

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