Inbound Customer Service Agent

3 weeks ago


Islamabad, Islamabad, Pakistan Apparel Globe Full time

Apparel Globe is a fashion and retail company located in the heart of New York that sells clothes on their website as well as on Amazon. We have been in business for over 4 years and have approximately 30 employees actively working in different departments. We are currently looking for individuals that are interested in Inbound Customer Service Agent roles. In this position you will be:

  1. Providing informational services for customer inquiries and complaints
  2. Maintaining a professional and courteous demeanor while attempting to troubleshoot and resolve issues and concerns
  3. Documenting and updating customer records in a timely and accurate manner
  4. Maintaining a knowledge base of evolving services

Please note: this is a customer service position and not a sales or telemarketing position. Bilingual positions are also available (English-Spanish). Paid training is provided for all programs.

We are located in Bahria Town Phase 8, near Bahria Town Head Office.

These are long-term growth inspiring opportunities including advancement into other positions.

Job Specification
  1. Strong communication skills both verbal and written
  2. Excellent listening skills
  3. Sound understanding of computer navigation
  4. Ability to accurately record information and enter data in a computer application
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