Inbound Customer Service Representative
4 weeks ago
Paragon Solution is a call center providing professional call center services to foreign clients and their customers worldwide, including the United Kingdom, Australia, and the USA. Established over 8 years ago, our company continues to grow and attract new clients. Due to recent expansion, we are looking for new staff to join our team
About the role:This is a fast-paced position with high-volume call levels. You should be able to use a computer, solve problems, multitask, provide excellent customer service, and meet Key Performance Indicators.
Benefits and perks:- Friendly, safe, and supportive work environment
- Inbound Campaign (no cold calls)
- Ongoing training and coaching
- Attendance, QA, Fuel allowances, and overtime bonuses
- Rewards
- No discrimination
- Record and update customer information in the database
- Engage with clients professionally and listen actively to their concerns
- Provide support and solutions according to company policies
- Perform other duties as assigned
Type: Full-time
Salary: Rs55,000.00 - Rs75,000.00 per month
Job SpecificationRequirements:
- Friendly and professional phone manner, basic technical and writing skills, and ability to learn industry-specific databases
- At least 1-2 years of experience in a customer-facing role
- Excellent written and verbal communication skills
- Strong time management and prioritization skills
- Quick learner with adaptability and value addition skills
- Optional: Include a cover letter and current resume. In your cover letter, explain how your skills match the role requirements
Location: Telecommunications, Rawalpindi, Pakistan
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