Inbound Customer Service Representative

4 weeks ago


Islamabad, Islamabad, Pakistan Paragon Solutions Full time

Paragon Solution is a call center providing professional call center services to foreign clients and their customers worldwide, including the United Kingdom, Australia, and the USA. Established over 8 years ago, our company continues to grow and attract new clients. Due to recent expansion, we are looking for new staff to join our team

About the role:

This is a fast-paced position with high-volume call levels. You should be able to use a computer, solve problems, multitask, provide excellent customer service, and meet Key Performance Indicators.

Benefits and perks:
  • Friendly, safe, and supportive work environment
  • Inbound Campaign (no cold calls)
  • Ongoing training and coaching
  • Attendance, QA, Fuel allowances, and overtime bonuses
  • Rewards
  • No discrimination
Job Duties:
  • Record and update customer information in the database
  • Engage with clients professionally and listen actively to their concerns
  • Provide support and solutions according to company policies
  • Perform other duties as assigned
Job Details:

Type: Full-time

Salary: Rs55,000.00 - Rs75,000.00 per month

Job Specification

Requirements:

  • Friendly and professional phone manner, basic technical and writing skills, and ability to learn industry-specific databases
  • At least 1-2 years of experience in a customer-facing role
  • Excellent written and verbal communication skills
  • Strong time management and prioritization skills
  • Quick learner with adaptability and value addition skills
  • Optional: Include a cover letter and current resume. In your cover letter, explain how your skills match the role requirements

Location: Telecommunications, Rawalpindi, Pakistan

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