
Customer Support Specialist
2 weeks ago
About the Job:
UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for a Customer Support Specialist. The candidate must be proficient in English and must have exceptional communication skills.
Responsibilities:
- Manage/handle the outgoing/incoming calls professionally
- Identify and assess customer's needs to achieve satisfaction
- Give follow-up calls to the customers at a specified date and time
- Stay up-to-date on product and service knowledge
- Follow communication procedures, guidelines, and policies
- Manage a large number of outbound/inbound calls
- Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English
- Strong problem-solving and troubleshooting abilities
- Ability to remain calm and professional under pressure
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Comfortable with technology and ability to quickly learn new systems
- Ability to adapt to changing situations and priorities
Shift Time:
Shift 1: Mon- Sat (onsite) 12pm-8pm, 1:30pm-9:30pm, 1pm-9pm
Shift 2: Mon- Sat (onsite) 4pm-12am, 5:30pm-1:30am
Shifts are aligned with UK timing
Location:
DHA 1, Sector F, Rawalpindi
Salary:
Market Competitive
Benefits:
- Medical (Includes IPD, OPD both)
- Paid Leaves
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