
Front Desk Coordinator
2 weeks ago
We are seeking a highly skilled and motivated Hotel Reservation Specialist to join our team. The successful candidate will possess excellent communication skills and a strong ability to work under pressure.
Key Responsibilities:- Reservations and Guest Interactions:
- Handle inbound reservation inquiries via phone, email, and online platforms
- Assist guests in selecting the most suitable accommodations and packages
- Ensure accurate input of reservation data into the booking system
- Confirm reservations and provide guests with booking details and confirmations
- Customer Service and Support:
- Provide excellent customer service by addressing guest inquiries and concerns promptly and professionally
- Resolve reservation-related issues or discrepancies effectively
- Sales and Marketing Support:
- Promote additional services, packages, and upsell opportunities to enhance guests' experiences
- Collaborate with the sales and marketing teams to maximize revenue through targeted promotions and discounts
- Inventory and Room Management:
- Monitor room availability and optimize occupancy rates
- Coordinate with housekeeping and front office to ensure timely room turnovers
- Documentation and Reporting:
- Maintain accurate and organized reservation records, guest profiles, and correspondence
- Prepare daily and weekly reservation reports for management
- Guest Communication and Feedback:
- Communicate effectively with guests before and after their stay, ensuring they have all the information they need
- Collect feedback and reviews to improve guest satisfaction
- 1-2 years of experience in reservations or a similar role in the hospitality industry is preferred
- Strong communication skills and a customer-centric attitude
- Proficiency in reservation software and MS Office applications
- Excellent organizational and multitasking abilities
- Knowledge of the local area and attractions is a plus
- High school diploma or equivalent; additional qualifications in hospitality or relevant field will be a plus
Duty Station: Islamabad
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