Front Desk Coordinator

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title: Hotel Reservation Specialist

We are seeking a highly skilled and motivated Hotel Reservation Specialist to join our team. The successful candidate will possess excellent communication skills and a strong ability to work under pressure.

Key Responsibilities:
  • Reservations and Guest Interactions:
    • Handle inbound reservation inquiries via phone, email, and online platforms
    • Assist guests in selecting the most suitable accommodations and packages
    • Ensure accurate input of reservation data into the booking system
    • Confirm reservations and provide guests with booking details and confirmations
  • Customer Service and Support:
    • Provide excellent customer service by addressing guest inquiries and concerns promptly and professionally
    • Resolve reservation-related issues or discrepancies effectively
  • Sales and Marketing Support:
    • Promote additional services, packages, and upsell opportunities to enhance guests' experiences
    • Collaborate with the sales and marketing teams to maximize revenue through targeted promotions and discounts
  • Inventory and Room Management:
    • Monitor room availability and optimize occupancy rates
    • Coordinate with housekeeping and front office to ensure timely room turnovers
  • Documentation and Reporting:
    • Maintain accurate and organized reservation records, guest profiles, and correspondence
    • Prepare daily and weekly reservation reports for management
  • Guest Communication and Feedback:
    • Communicate effectively with guests before and after their stay, ensuring they have all the information they need
    • Collect feedback and reviews to improve guest satisfaction
    Requirements:
    • 1-2 years of experience in reservations or a similar role in the hospitality industry is preferred
    • Strong communication skills and a customer-centric attitude
    • Proficiency in reservation software and MS Office applications
    • Excellent organizational and multitasking abilities
    • Knowledge of the local area and attractions is a plus
    • High school diploma or equivalent; additional qualifications in hospitality or relevant field will be a plus

Duty Station: Islamabad



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