
Service Quality Manager
11 hours ago
Job Overview
We are looking for a skilled Customer Service Representative to join our team and deliver exceptional customer service. This role involves handling customer inquiries, resolving issues, and providing product information.
Required Skills and Qualifications
- Experience in the Homeware industry or a similar business is highly preferred.
- Outstanding communication skills, both verbal and written, are essential for this role.
- A customer-oriented mindset with a proactive approach to problem-solving is crucial.
- The ability to work in a dynamic and fast-paced environment is necessary.
- A team player with a collaborative attitude is required.
- Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/Gsheets is expected.
Responsibilities:
- Answer customer inquiries and resolve concerns efficiently.
- Maintain high customer satisfaction and retention rates.
- Update customer records and documentation accurately.
- Collaborate with the team to improve service quality and efficiency.
- Stay updated on product knowledge and industry trends.
Benefits and Career Growth
This role offers a supportive work environment, competitive compensation, and opportunities for career advancement and professional growth.
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