Service Quality Manager

11 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Overview

We are looking for a skilled Customer Service Representative to join our team and deliver exceptional customer service. This role involves handling customer inquiries, resolving issues, and providing product information.

Required Skills and Qualifications

  • Experience in the Homeware industry or a similar business is highly preferred.
  • Outstanding communication skills, both verbal and written, are essential for this role.
  • A customer-oriented mindset with a proactive approach to problem-solving is crucial.
  • The ability to work in a dynamic and fast-paced environment is necessary.
  • A team player with a collaborative attitude is required.
  • Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/Gsheets is expected.

Responsibilities:

  1. Answer customer inquiries and resolve concerns efficiently.
  2. Maintain high customer satisfaction and retention rates.
  3. Update customer records and documentation accurately.
  4. Collaborate with the team to improve service quality and efficiency.
  5. Stay updated on product knowledge and industry trends.

Benefits and Career Growth

This role offers a supportive work environment, competitive compensation, and opportunities for career advancement and professional growth.



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