
Service Quality Assurance Manager
6 days ago
Service Quality Assurance Manager
Job OverviewWe are looking for a Service Quality Assurance Manager to lead our contact center team, responsible for ensuring exceptional customer experience through ongoing quality evaluation and process improvement. If you are a motivated and results-driven professional with a passion for delivering outstanding service, we encourage you to apply.
Key Responsibilities- Contact Center Analysis: Analyze contact center data to identify trends and areas for improvement, developing data-driven recommendations for enhancement.
- Escalation Management: Manage and resolve escalations from various channels, ensuring timely and satisfactory resolution for customers.
- Quality Evaluation: Evaluate consumer data and agent interactions to measure service skills and policy adherence, providing actionable feedback for improvement.
- Process Improvement: Develop and implement recommendations for continuous process improvement, enhancing overall efficiency and effectiveness.
In this role, you will have the opportunity to lead a team of professionals, mentoring and developing their skills to deliver exceptional customer experience. Your leadership skills, combined with your analytical expertise, will enable you to drive process improvements and ensure continued excellence in our contact center operations.
-
Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Stellar Communication Full timeAt Stellar Communications, we're on a mission to deliver exceptional customer experiences through our quality assurance processes. As a Top Notch QA Manager, you'll play a crucial role in driving continuous improvement and ensuring the highest standards of quality.This is an exciting opportunity for someone who has a passion for delivering top-notch customer...
-
Quality Assurance Professional
2 days ago
Rawalpindi Cantonment, Pakistan Moonlabor Full timeAt Moonlabor, we are committed to delivering high-quality products and services. To achieve this goal, we are seeking a skilled Quality Assurance Associate to oversee the quality of all our products and services.The successful candidate will be responsible for developing quality standards, conducting tests, and identifying issues in the production of our...
-
Quality Assurance Specialist
3 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...
-
Senior Quality Assurance Analyst
2 days ago
Rawalpindi Cantonment, Pakistan Moonlabor Full timeMoonlabor is looking for a highly skilled Quality Assurance Associate to join our team. As a key member of our quality assurance department, you will play a crucial role in ensuring the quality of all our products and services.Your primary responsibilities will include developing quality standards, conducting tests, and identifying issues in the production...
-
Quality Assurance Engineer
1 week ago
Rawalpindi Cantonment, Pakistan FAH Consul-Tech Full timeDirect message the job poster from FAH Consul-TechCompany DescriptionFAH Consul-tech Pvt Ltd is a forward-thinking consultancy firm specializing in integrating artificial intelligence (AI) and human-centric solutions. The company aims to redefine industry standards by providing innovative, efficient, and scalable solutions tailored to clients' unique needs....
-
Quality Assurance Lead
2 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAs a Quality Assurance Lead at Translation Empire PK, you will be responsible for leading the development and implementation of Integrated Management Systems (IMS) that align with ISO 9001, ISO 22301, ISO 14001, and ISO 45001 standards.You will ensure that quality, business continuity, environmental, and health and safety processes are in line with these...
-
Call Center Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...
-
Quality Assurance Specialist
3 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a detail-oriented Quality Assurance Specialist to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Key Responsibilities:Monitor inbound and...
-
Quality Assurance Specialist
1 week ago
Rawalpindi Cantonment, Pakistan FAH Consul-Tech Full timeAt FAH Consul-Tech, we're pushing the boundaries of innovation by integrating cutting-edge technology with human-centric solutions. Our team is looking for a Quality Assurance Specialist to join us in our mission to redefine industry standards.About the RoleThis full-time position involves executing tests, conducting quality assurance, and performing manual...
-
Associate Quality Manager
2 days ago
Rawalpindi Cantonment, Pakistan Moonlabor Full timeMoonlabor is a leading organization dedicated to delivering high-quality products and services. We are seeking a highly skilled Quality Assurance Associate to join our team and play a key role in ensuring the quality of all our products and services.As a key member of our quality assurance department, you will be responsible for developing quality standards,...
-
Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Aiitsolutions Full timeAiitsolutions is a leading provider of IT services, helping businesses expand their technology needs. We understand the importance of quality and support required to run a business successfully.Company OverviewWe provide a range of services including Managed IT Services, IT Services Consultancy, Infrastructure Deployment, Network Operation Center Services,...
-
Market Development Manager
5 days ago
Rawalpindi Cantonment, Pakistan Efu Life Assurance Ltd Full timeAbout Efu Life Assurance LtdEfu Life Assurance Ltd is a reputable company offering a wide range of services.The role of a Business Development Manager is crucial in driving the company's growth and success.
-
Quality Assurance Professional
5 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeKey Responsibilities:Test Planning and Strategy: Assist in developing and maintaining test plans, test cases, and test strategies to ensure software meets quality standards. Collaborate with stakeholders to understand functional and non-functional requirements.Test Execution: Perform functional, regression, integration, and user acceptance testing (UAT)....
-
Call Center Quality Assurance Manager
6 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeThe quality assurance specialist at Voxnet Communications plays a crucial role in evaluating the performance of sales and customer service representatives. This involves monitoring calls to ensure compliance with company and industry standards.Key ResponsibilitiesMonitor and evaluate call center representative performanceEvaluate compliance with company and...
-
Software Quality Assurance
2 weeks ago
Rawalpindi Cantonment, Pakistan Aiitsolutions Full timeRawalpindi, Pakistan | Posted on 05/07/2024At AIIT Solutions, we believe that businesses are now expanding exponentially, so as the technology needs to run the businesses. We understand your technology needs and support required to run the business. We provide IT services so that you can stay focused on your primary business. We provide the following...
-
Clinical Quality Assurance Specialist
4 weeks ago
Rawalpindi Cantonment, Pakistan HHCC Full timeHealth Care Consulting is seeking energetic individuals in the Rawalpindi/Islamabad Area to fill positions in the Clinical Quality Assurance Department.Health Care Consulting is a Pakistan Based Consulting firm that provides services to Health Care organizations based in the United States. Our Company provides Clinical Documentation Auditing (online) for...
-
Quality Assurance Expert Auto Insurance Calls
2 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAuto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...
-
Software Quality Assurance Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob DescriptionWe are looking for a detail-oriented and analytical Software Quality Assurance (SQA) Engineer to join our team. The ideal candidate will have hands-on experience in manual and automated testing. You will be responsible for identifying, documenting, and resolving defects before deployment.
-
Senior Quality Control Lead
2 weeks ago
Rawalpindi Cantonment, Pakistan Stellar Communication Full timeStellar Communications is a company that prides itself on delivering stellar customer experiences. We're looking for a Senior Quality Control Lead to join our team and help us take our quality assurance processes to the next level.As a Senior Quality Control Lead, you'll be responsible for managing quality assurance processes, leading teams, and driving...
-
Auto Insurance Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob Title: Auto Insurance Quality Assurance SpecialistWe are seeking a dedicated Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for listening to recordings of auto insurance calls and providing detailed feedback based on the conversations.The ideal candidate will have previous call center...