
Service Quality Expert
8 hours ago
We are looking for a Service Quality Expert who can monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance.
Key Responsibilities:- Monitor inbound and outbound calls to assess employee performance and service quality.
- Evaluate customer interactions based on accuracy, communication skills, and compliance with company policies.
- Document call evaluations and maintain accurate records of performance metrics.
- Provide constructive feedback to customer service representatives to enhance communication and service delivery.
- Collaborate with team leaders to develop coaching sessions and training programs.
- Identify trends and patterns in customer interactions to recommend process improvements.
- Ensure compliance with company policies and industry regulations.
- Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
- Generate and analyze quality reports, including call quality scores and customer feedback.
- Present findings and actionable insights to management for strategic decision-making.
- Participate in calibration sessions to ensure consistency in quality assessments across teams.
- Assist in refining communication guidelines for better customer interactions.
- Bachelor's degree in Business Administration, Communications, or a related field (preferred).
- Proven experience in service quality monitoring, customer service, or a similar role.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in quality monitoring tools and CRM software.
- Ability to provide constructive feedback and coaching.
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Full Stack Laravel Expert Wanted
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Rawalpindi Cantonment, Pakistan Expert Avenue Ltd Full timeAt Expert Avenue Ltd, we are passionate about delivering high-quality solutions to our clients. To help us achieve this goal, we are seeking an experienced Laravel Developer who can contribute to our team's success.About the RoleThis is a key position within our organization, requiring someone with a strong background in Laravel development. The ideal...
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Professional Services Administrator
6 days ago
Rawalpindi Cantonment, Pakistan IoT Expert Full timeWe seek an organized and efficient individual to manage our financial transactions, customer accounts, and cash flow management.Key Performance IndicatorsManage accounts receivable and payable, including invoicing, payment tracking, and reconciliationsImplement effective credit control strategies: monitor overdue accounts, communicate with customers, and...
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Quality Management Expert
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Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a highly skilled Quality Management Expert to lead our Integrated Management System (IMS) initiatives. The ideal candidate will have a strong background in quality management, business administration, or a related field, with relevant certifications in ISO standards.The Quality Management Expert will be responsible for...
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Service Quality Improvement Manager
8 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionThis is an exciting opportunity to join our team as a Service Quality Improvement Manager. The successful candidate will be responsible for analyzing customer interactions, identifying areas for improvement, and implementing strategies to enhance service quality.Key Responsibilities:Analyze customer interactions to identify areas for...
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Service Quality Assurance Manager
6 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeService Quality Assurance ManagerJob OverviewWe are looking for a Service Quality Assurance Manager to lead our contact center team, responsible for ensuring exceptional customer experience through ongoing quality evaluation and process improvement. If you are a motivated and results-driven professional with a passion for delivering outstanding service, we...
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Rawalpindi Cantonment, Pakistan Translation Empire Full timeJob Title: Dispute Resolution and Customer Service ExpertAt Translation Empire, we value our customers and strive to provide exceptional service. We are seeking a skilled Dispute Resolution and Customer Service Expert to join our team.The primary responsibility of this role is to handle customer disputes and complaints in a fair and timely manner, ensuring...
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Experienced Laravel Programmer Needed
5 days ago
Rawalpindi Cantonment, Pakistan Expert Avenue Ltd Full timeExpert Avenue Ltd is a leading technology company based in Pakistan, dedicated to delivering innovative solutions to our clients. We are currently seeking an experienced Laravel Developer to join our team.About the RoleThis is a key position within our organization, requiring someone with a strong background in Laravel development. The ideal candidate will...
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Expert PHP and Laravel Developer Required
5 days ago
Rawalpindi Cantonment, Pakistan Expert Avenue Ltd Full timeAre you an experienced Laravel Developer looking for a new challenge? Do you have a passion for delivering high-quality software solutions? If so, we would like to hear from you!About the JobThis is a full-time, permanent position that offers remote work options, allowing you to work from home or a location of your choice. The ideal candidate will have a...
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Customer Service Training Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Span Inc. Full timeCustomer Service Training SpecialistWe are seeking a Customer Service Training Specialist to join our team. As a Customer Service Training Specialist, you will play a critical role in ensuring our Customer Service Representatives have the skills and knowledge required to deliver exceptional customer experiences.The ideal candidate will have experience in...
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ISO Regulatory Expert
2 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAs a seasoned ISO Regulatory Expert, you will be responsible for managing the company's compliance with ISO standards and other regulatory frameworks. Your expertise will be crucial in ensuring our processes, products, and services meet the required quality standards and that continuous improvement initiatives are effectively...
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Business Operations Associate
6 days ago
Rawalpindi Cantonment, Pakistan IoT Expert Full timeThis role involves managing our financial transactions, monitoring customer accounts, and ensuring timely payments.Main AccountabilitiesHandle accounts payable and receivable, including invoicing, payment tracking, and reconciliationsDevelop and implement effective credit control processes: monitor overdue accounts, communicate with customers, and collect...
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Credit and Accounts Manager
6 days ago
Rawalpindi Cantonment, Pakistan IoT Expert Full timeWe're looking for a detail-driven and results-oriented individual to handle our financial transactions, customer accounts, and cash flow management.Main ResponsibilitiesOversee accounts payable and receivable, including invoicing, payment tracking, and reconciliationsImplement effective credit control strategies: monitor overdue accounts, communicate with...
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Quality Assurance Specialist
8 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a detail-oriented Quality Assurance Specialist to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Key Responsibilities:Monitor inbound and...
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Autocad Expert
1 week ago
Rawalpindi Cantonment, Pakistan PK-Biz Full timeAbout PK-BizPK-Biz is a leading provider of high-quality AutoCAD services. Our team of experts specializes in delivering exceptional results for foreign universities.Job OverviewWe are seeking an experienced Autocad Specialist to join our team. As an Autocad Specialist, you will be responsible for performing various assignments related to AutoCAD...
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Brand Engagement Expert
1 week ago
Rawalpindi Cantonment, Pakistan Smart Reach Solution Full timeJob DescriptionAs a Brand Engagement Expert at Smart Reach Solutions, you will be responsible for developing and implementing social media strategies that increase brand visibility and engagement. You will create high-quality content for publication across various social platforms, analyze performance metrics to optimize our social media presence, and stay...
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Associate Quality Manager
2 days ago
Rawalpindi Cantonment, Pakistan Moonlabor Full timeMoonlabor is a leading organization dedicated to delivering high-quality products and services. We are seeking a highly skilled Quality Assurance Associate to join our team and play a key role in ensuring the quality of all our products and services.As a key member of our quality assurance department, you will be responsible for developing quality standards,...
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Quality Assurance Professional
2 days ago
Rawalpindi Cantonment, Pakistan Moonlabor Full timeAt Moonlabor, we are committed to delivering high-quality products and services. To achieve this goal, we are seeking a skilled Quality Assurance Associate to oversee the quality of all our products and services.The successful candidate will be responsible for developing quality standards, conducting tests, and identifying issues in the production of our...
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Software Development Expert
2 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob Title: Software Development ExpertJob DescriptionWe are seeking a highly skilled Software Development Expert to join our team. As a key member of our software development team, you will be responsible for designing, developing, and maintaining robust and scalable desktop applications using .NET (WinForms/WPF) frameworks.Key Responsibilities:Design and...
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Financial Transaction Coordinator
6 days ago
Rawalpindi Cantonment, Pakistan IoT Expert Full timeWe are seeking a meticulous and reliable professional to manage our financial transactions, monitor customer accounts, and ensure timely payments.Key ResponsibilitiesManage accounts receivable and payable, including invoicing, payment tracking, and reconciliationsPerform credit control duties: monitor overdue accounts, follow up with customers, and ensure...
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Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Stellar Communication Full timeAt Stellar Communications, we're on a mission to deliver exceptional customer experiences through our quality assurance processes. As a Top Notch QA Manager, you'll play a crucial role in driving continuous improvement and ensuring the highest standards of quality.This is an exciting opportunity for someone who has a passion for delivering top-notch customer...