Inbound Call Center Trainer

1 week ago


Karachi, Sindh, Pakistan beBeeTraining Full time

We are seeking a highly skilled professional to join our team as an Inbound Call Center Trainer. The ideal candidate must have extensive experience working in a customer service environment, preferably with a cellular company, for at least 2-3 years.

Key Responsibilities
  • Develop and deliver comprehensive training programs for inbound call center agents
  • Design and implement effective training materials, including manuals, presentations, and online resources
  • Conduct training sessions, provide coaching, and evaluate agent performance
  • Maintain accurate records of training progress, participant feedback, and evaluation results

Additional responsibilities include:

  • Collaborating with the training team to ensure seamless integration of training programs
  • Participating in ongoing training and development activities to enhance skills and knowledge

As a successful Inbound Call Center Trainer, you will possess excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

Requirements
  • Minimum 2-3 years of experience in a customer service environment, preferably with a cellular company
  • Proven track record of developing and delivering successful training programs
  • Excellent communication, presentation, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Location: Information Technology and Services - Karachi, Pakistan


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