System and Infrastructure Specialist

The role of a System and Network Engineer is crucial in ensuring clients' IT infrastructures are secure, reliable, and optimized for performance. The successful candidate will have the opportunity to work with cutting-edge technologies in a dynamic environment.

• Network and System Administration
  • Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba.
  • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.
  • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.
  • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.
• Security and Compliance
  • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.
  • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
  • Work with clients to develop and implement disaster recovery and business continuity plans.
• Support and Troubleshooting
  • Provide Level 1 and Level 2 technical support for system, network, and application issues.
  • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.
  • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.
• Virtualization and Cloud Services
  • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
  • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.
• Collaboration and Ticket Management
  • Collaborate with internal and external teams to provide effective IT solutions and support.
  • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner.
  • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.
• Monitoring and Reporting
  • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.
  • Provide regular reports on system performance, uptime, and security incidents to management and clients.

We are seeking a highly skilled System and Network Engineer with the following qualifications:

• A minimum of 5+ years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies.
• Expertise in Microsoft 365, Active Directory, and Azure cloud platforms, including advanced user and group management, permissions, and cloud services administration.
• In-depth knowledge of firewall technologies and VPN solutions, with hands-on experience configuring and troubleshooting these systems.
• Strong proficiency in VMWare and other virtualization platforms, including virtual machine setup, maintenance, and performance tuning.
• Experience managing Windows desktop and server environments (20082022), with a strong understanding of patch management, updates, and system hardening.
• Proficiency with ticketing and remote management tools, such as ConnectWise, Kaseya, ServiceNow, and other similar platforms.
• Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN configurations.

Prior experience with monitoring tools and network management platforms for proactive system maintenance and issue detection is a plus. Additionally, familiarity with virtualization technologies like Hyper-V and certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP) can be advantageous.