Network Support Specialist

3 days ago

Larkana, Sindh, Pakistan beBee Careers Full time

Technical Support Expert

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We are seeking a highly skilled Technical Support Expert to join our team. As a key member of our support organization, you will be responsible for providing technical service and support to our customers.

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In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

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The ideal candidate will have a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. They will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers.

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Main Responsibilities:

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  • Handle customer issues as dedicated support, 24x7 based on roster">
  • Lead and resolve technical issues and conduct Root Cause Analysis">
  • Knowledge Management">
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes">
  • Drive CSR review meetings with SDM">
  • Perform preventive maintenance">
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Requirements:

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The successful candidate will have a bachelor's degree in engineering and at least 5+ years of experience in the field. They will also possess domain experience in CS Core domains, including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding, MAP, SCCP, SIP, Diameter and LDAP protocols handling, Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure, MOP preparation with impact analysis and execution, Understanding of Cloud/Virtualization concepts and VNF/CNF Management, Team Collaboration, Delivering results & meeting customer expectations, Presentation & communication skills.

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About Us:

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We believe that diversity and inclusion are essential to our success. We encourage people from all backgrounds to apply and realize their full potential as part of our team.

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Contact Us:

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