Quality Assurance Expert Auto Insurance Calls

20 hours ago


Rawalpindi Cantonment, Pakistan Voxnet Communications Full time
Auto Insurance Quality Assurance Role

We are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.

The successful candidate will have a strong background in call center operations and a proven track record of improving call quality. You should be able to work effectively in a fast-paced environment and communicate complex ideas clearly and concisely.

Key Accountabilities:
  • Evaluate the quality of auto insurance calls using established criteria
  • Provide regular feedback to agents on their performance
  • Develop and implement quality assurance strategies to improve call quality
  • Monitor and report on KPIs related to call quality
  • Minimum 1 year of call center experience (preferably in auto insurance)
  • Strong understanding of call center operations and quality assurance principles
  • Excellent verbal and written communication skills
  • Ability to work independently and meet assigned goals


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