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Software Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBeeSoftwareSupport Full time 5,000,000 - 8,000,000
Job Title: Software Support Specialist

We are seeking a highly skilled and customer-focused Software Support Specialist to join our dynamic team. The ideal candidate will be responsible for delivering exceptional customer service, software support, and ensuring the successful implementation and maintenance of our software solutions.

Key Responsibilities:

  • Provide professional and efficient support to customers to address inquiries and resolve issues promptly.
  • Assist in deploying, configuring, and troubleshooting software applications to meet customer needs.
  • Gather and analyze customer feedback to continuously improve products and services.
  • Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention.
  • Conduct training sessions for customers to help them effectively use software solutions.
  • Participate in testing software updates and new features to ensure quality and functionality before deployment.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong communication and interpersonal skills.
  • Experience in customer service or software support is preferred.
  • Ability to troubleshoot and resolve technical issues effectively.
  • Proficiency in software implementation and training.

About Us:

  • We offer a collaborative and innovative work environment.
  • Professional growth and development opportunities.
  • The opportunity to work with leading-edge software technology.