Integration Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeIntegration Full time 3,500,000 - 5,000,000

Job Title: Integration Support Specialist

About the Role:

  • This position is responsible for providing top-notch support and assistance to clients using our software products.

Key Responsibilities:

  • Troubleshoot software-related issues and offer solutions in a timely manner.
  • Provide product knowledge to existing clients to ensure they understand how to use our software effectively.
  • Document, track, and monitor client issues within ticketing systems to guarantee timely resolutions.
  • Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for seamless customer experiences.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 1-2 years of experience in technical support or customer service environment.
  • Familiarity with ticketing and internal systems to record implementation and support issues.
  • Excellent verbal and written communication skills in English, conveying technical information clearly and professionally.

Benefits:

  • Opportunity to work in a dynamic team environment.
  • Chance to develop technical skills and expertise.
  • Career growth opportunities.

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