
Senior Operations Manager
1 day ago
We are seeking a highly skilled Senior Operations Manager to lead our team of customer service representatives. The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and guide their team members to achieve exceptional results.
- Lead a team of customer service representatives on inbound and outbound operations.
- Communicate the company vision, purpose, and core values to employees.
- Help customer service representatives understand processes and services information in a positive and effective way.
- Resolve customer, agent, and employee issues.
- Conduct performance reviews and team meetings.
- Handle escalated queries from customers and employees.
- Perform the work of customer service representatives during peak periods.
- Coordinate with support departments for smooth operations.
The successful candidate will possess:
- Excellent communication and interpersonal skills.
- A minimum of 1-2 years experience in a call center industry as a Team Lead or similar role.
- Ability to handle and motivate a team.
- Punctuality and hard work.
- Long-term commitment.
- Good hands-on Microsoft Office skills.
We offer a competitive salary and benefits package, including:
- A supportive and dynamic work environment.
- Ongoing training and development opportunities.
- A chance to work with a talented team of professionals.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please apply now.
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