Technical Support Specialist

5 days ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time
Job Description

We are seeking a highly motivated Technical Support Specialist Trainee to join our team. As a key member of our support team, you will play a vital role in providing exceptional customer service and technical support to our clients.

As a Technical Support Specialist Trainee, you will be responsible for troubleshooting and resolving technical issues for clients using our software products. You will work closely with teams and departments to ensure seamless service delivery and client satisfaction. Your strong communication skills, technical background, and customer-first mindset make you an ideal candidate for this role.

Key Responsibilities
  • Troubleshoot software-related problems and offer timely resolutions.
  • Provide product knowledge and training to clients.
  • Support clients with service inquiries and membership upgrades.
  • Utilize SQL knowledge to query databases and troubleshoot technical issues.
  • Manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.

Requirements
  • Exceptional verbal and written communication in English.
  • Strong working knowledge of Microsoft Office and website applications.
  • Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
  • Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.

Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Work Environment
The successful candidate will be based at our office and will work closely with internal teams and clients to provide superior service in a fast-paced, service-driven environment. Weekend availability and willingness to provide support outside standard business hours are required.

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