Customer Technical Support

1 day ago

Islamabad, Islamabad, Pakistan Orgonize Full time

Direct message the job poster from Orgonize

HR Professional | Technical Recruiter | Talent Acquisition Specialist | Head Hunter | Sourcer | Recruitment | Payroll Management | HR Operations

We are hiring Technical Customer support staff to support Clients and Users, manage

onboarding, and solve technical issues for a fast-growing technology platform. This role

blends customer care, technical problem solving, and solution advisory.

Responsibilities:

  • Assist customers via chat, email, and occasional calls.
  • Guide new users through onboarding and product adoption.
  • Troubleshoot technical issues related to platform integrations and configurations.
  • Work closely with internal teams to relay feedback and improve the product.
  • Contribute to FAQs and user documentation.

Requirements:

  • Background in technical support or customer success in a tech-driven environment.
  • Ability to explain technical concepts clearly to all audiences.
  • Strong problem-solving and communication skills.
  • Fluency in English both written & spoken; additional languages are a plus.
  • You must have your own laptop.
  • Willingness to work in rotating shifts.

Preferred:

  • Experience with SaaS or digital platforms.
  • Exposure to emerging technologies or innovative digital solutions.
  • Familiarity with CRM and customer support tools.

Experience required: 1-2 Years

Job Type: Full-time

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesEvents Services

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