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Customer Service Team Lead

3 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are seeking a seasoned Customer Service Team Lead to manage and support our growing team of Virtual Assistants. The ideal candidate will have at least 3 years of experience as a Team Lead and 3 years in Customer Service, with excellent English communication skills.

Key Responsibilities
  • Monitor and report on agent performance, attendance, and key performance indicators (KPIs)
  • Provide regular coaching and support through one-on-one sessions and team meetings
  • Conduct performance reviews and make recommendations for promotions and career development
Requirements
  • At least 3 years of experience as a Team Lead and 3 years in Customer Service
  • Excellent English communication skills, both written and spoken
  • Experience with e-commerce platforms such as Shopify, BigCommerce, or Amazon is a plus
  • Familiarity with customer service software such as Gorgias, Zendesk, Freshdesk, or Intercom
Benefits
  • Performance-based bonuses
  • Annual salary increases
  • Health stipend
  • Paid time off
  • Year-end bonus
Work Schedule

Full-time, long-term position with a Monday to Friday schedule, US Pacific Time (PST)