Customer Service Team Manager

This leadership role requires a strong understanding of performance management, employee development, and process improvement.Job HighlightsLead a team of Advisors to meet performance targets and improve customer satisfaction.Collaborate with Workforce Management to optimize staffing levels and schedules.Conduct regular coaching and mentoring sessions to...

University, High English Level, Chinese Understanding (optional)The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and...

Job Summary:The Customer Service Team Lead is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues.

Call Center SupervisorA Call Center Supervisor is responsible for overseeing the daily operations of a call center team. This involves managing a team of representatives, monitoring their performance, and providing guidance and support as needed. The supervisor also plays a critical role in ensuring that the team meets its performance targets and provides...

Job DescriptionWe are seeking a seasoned Customer Service Team Lead to manage and support our growing team of Virtual Assistants. The ideal candidate will have at least 3 years of experience as a Team Lead and 3 years in Customer Service, with excellent English communication skills.Key ResponsibilitiesMonitor and report on agent performance, attendance, and...

Job DescriptionA Customer Service Manager is responsible for supervising the daily operations of a technical service team nationwide. The manager ensures compliance with equipment and procedural standards, as well as health and safety protocols.The manager must ensure timely project delivery, proper product handling, and consistency of operations. He or she...

Overall Purpose: This career step requires limited-level experience. Responsible for cyber security areas across products, services, infrastructure, networks, and/or applications while providing protection for AT&T, our customers, and our vendors/partners. Works with senior team members on various projects relating to the protection of devices, customers,...

We are seeking a highly motivated and experienced leader to join our team as a Customer Service Manager. In this role, you will be responsible for overseeing a team of sales representatives, ensuring they meet performance targets and deliver exceptional customer service.Responsibilities:Manage and motivate a team of sales agents to achieve sales...

Customer Service Team LeadThis is an exciting opportunity to join our team as a Customer Service Team Lead. You will lead a team of customer service representatives, providing coaching, guidance, and support to help them meet their performance targets. The ideal candidate will have strong communication and interpersonal skills, excellent problem-solving and...

Job OverviewThis role involves leading a team of professionals in a dynamic environment, focusing on efficient operations management and customer service standards.ResponsibilitiesLead a team to execute departmental operations efficiently within given resources.Support team members in performing their roles effectively by providing necessary...