Strategic Technical Advisor

3 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time
About This Role

We are searching for a highly skilled and experienced Technical Account Manager to join our team at DigitalOcean LLC. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers and driving business growth.

The ideal candidate will have a proven track record of delivering exceptional customer experiences and possess a deep understanding of cloud infrastructure and technology. If you are passionate about working with cutting-edge technology and driving business growth, we encourage you to apply.

Main Responsibilities
  • Technical Consultation & Architecture Design:
    • Develop and maintain expertise in DigitalOcean's product portfolio and the evolving cloud ecosystem.
    • Collaborate with customers to design, diagram, and plan infrastructure architectures tailored to their needs.
    • Conduct regular technical consultation sessions and workshops to enable customers to manage their cloud environments effectively.
    • Maintain knowledge of cloud infrastructure best practices and recent technologies through ongoing education and certification.
  • Proactive Customer Engagement & Growth:
    • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Conduct quarterly business reviews (QBRs) with key accounts to assess their progress and understand their evolving needs.
    • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
    • Collaborate with internal teams to align customer needs with DigitalOcean's strategic goals.
    • Monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
  • Advocacy & Cross-Functional Collaboration:
    • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
    • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean's offerings to customers.
    • Contribute to internal and external technical documentation and provide training for DigitalOcean's teams and partners to ensure knowledge transfer.
  • Tooling & Efficiency:
    • Develop tools and scripts to streamline DigitalOcean's technical engagements, improving the efficiency of the Technical Success functions.
    • Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.


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