
Strategic Technical Advisor
3 days ago
We are searching for a highly skilled and experienced Technical Account Manager to join our team at DigitalOcean LLC. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers and driving business growth.
The ideal candidate will have a proven track record of delivering exceptional customer experiences and possess a deep understanding of cloud infrastructure and technology. If you are passionate about working with cutting-edge technology and driving business growth, we encourage you to apply.
Main Responsibilities- Technical Consultation & Architecture Design:
- Develop and maintain expertise in DigitalOcean's product portfolio and the evolving cloud ecosystem.
- Collaborate with customers to design, diagram, and plan infrastructure architectures tailored to their needs.
- Conduct regular technical consultation sessions and workshops to enable customers to manage their cloud environments effectively.
- Maintain knowledge of cloud infrastructure best practices and recent technologies through ongoing education and certification.
- Proactive Customer Engagement & Growth:
- Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
- Conduct quarterly business reviews (QBRs) with key accounts to assess their progress and understand their evolving needs.
- Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
- Collaborate with internal teams to align customer needs with DigitalOcean's strategic goals.
- Monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
- Advocacy & Cross-Functional Collaboration:
- Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
- Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
- Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean's offerings to customers.
- Contribute to internal and external technical documentation and provide training for DigitalOcean's teams and partners to ensure knowledge transfer.
- Tooling & Efficiency:
- Develop tools and scripts to streamline DigitalOcean's technical engagements, improving the efficiency of the Technical Success functions.
- Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.
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