Software Support Professional

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Product Specialist Role

We are seeking a Product Specialist to support and enhance our software product. This individual will be at the forefront of customer interactions, ensuring they have a seamless experience with our healthcare software.

  • Provide first-level technical support to customers on product inquiries and issues.
  • Collaborate with the product development team to understand and communicate new features and updates.
  • Assist customers in product configuration and troubleshooting.
  • Document and escalate technical issues to higher-level support when necessary.
  • Conduct product demonstrations and training sessions for clients.
  • Collect and analyze customer feedback to contribute to product improvements.
Key Responsibilities
  1. Bachelor's degree in a relevant field or equivalent experience.
  2. Strong technical aptitude and a passion for learning about new technologies.
  3. Excellent communication and interpersonal skills.
  4. Ability to convey technical information in a clear and understandable manner.
  5. Previous experience in customer support or a related role is beneficial.
  6. Familiarity with Healthcare is advantageous.
  7. Eagerness to collaborate with cross-functional teams.
  8. Detail-oriented with strong problem-solving abilities.
  9. Ability to work independently and efficiently.
What We Offer

A dynamic and supportive work environment that fosters growth and collaboration.



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