Client Relations Liaison

5 hours ago


Karachi, Sindh, Pakistan beBeeRelationship Full time 1,500,000 - 3,000,000
Customer Relationship Manager Job Summary

As a key member of our team, you will take a proactive and friendly approach to all aspects of customer services and relationship management. This role may overlap with some marketing, business development, and operational responsibilities.

Job Responsibilities:
  1. Handle incoming live website chat (existing and new customers)
  2. Respond to all incoming phone calls and emails (customers, clients, etc)
  3. Manage queries, course listings, and bookings on third-party websites
  4. Identify, contact, and generate leads for corporate clients and potential customers via social media
  5. Monitor and manage tickets on Freshdesk to track potential leads and chase opportunities
  6. Coordinate with our admin and office operations within agreed timescales
  7. Work towards relevant Key Performance Indicators (KPIs) for customer service and marketing in the UK and Pakistan

We are a centre providing teacher training, quality assurance training, and leadership and management training at all levels. We aim to expand our portfolio of online UK-approved training soon.



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