Client Relations Manager

2 weeks ago

Karachi, Sindh, Pakistan Family Builders Full time

Job Description:

As a Client Relations Manager at Family Builders, your primary responsibility will be to ensure seamless communication and support for clients after the booking process. You will play a crucial role in building and maintaining strong relationships with our valued clients.

Responsibilities:
- Post-Sales Support: Provide assistance and guidance to clients with inquiries or concerns after the booking of apartments or shops.
- Query Resolution: Effectively address and resolve sales-related queries, ensuring client satisfaction and fostering long-term relationships.
- Client Communication: Maintain clear and proactive communication with clients, keeping them informed about the status of their bookings and addressing any concerns promptly.
- Cross-Functional Collaboration: Collaborate with the sales team to streamline the transition from the sales phase to post-sales, ensuring a smooth handover and consistent client experience.
- Feedback Management: Gather feedback from clients and use it to identify areas for improvement in our products or services.
- Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.

Requirements:
- Proven experience in client relations, sales support, or a related field.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and empathy.
- Detail-oriented with excellent organizational skills.
- Familiarity with real estate or property management is a plus.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience

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