Restaurant Operations Leader

3 days ago


Islamabad, Islamabad, Pakistan Howdy Full time
Operations Manager (Restaurant)

At Howdy, we are committed to delivering exceptional guest experiences. As an Operations Manager, you will play a crucial role in ensuring the smooth operation of our restaurants.

Duties:

  • Manage guest complaints by reporting to senior management, maintaining comment card compliance, and conducting follow-up calls
  • Conduct daily quality assurance checks on products, presentation, and report any issues
  • Oversee staff management, including attendance, leave, advances, hiring, documentation, personnel files, and vaccinations
  • Ensure compliance with health and safety protocols for guests and staff
  • Conduct daily outlet inspections, maintain checklists, and analyze variance reports
  • Control operational costs, introduce cost-cutting measures, and implement cost-effective plans
  • Prepare monthly outlet operations reports
  • Implement and enforce company policies and protocols
  • Achieve upselling targets and develop FOH and BOH staff through training and development


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