
CRM Coordinator Assistant
1 day ago
This role is responsible for managing customer complaints, coordinating with engineers to resolve issues, and selling companion products. The successful candidate will have excellent communication skills, be able to multitask, and meet deadlines.
Key Responsibilities- Receive and log client complaints and assign them to engineers for timely resolution.
- Follow up on visits and collect client feedback on engineer performance.
- Achieve sales targets for Companion Products.
- Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.
- Efficiently handle credit sales and follow up on payments.
- Meet monetary targets for Repairs.
- Receive and log repair requests, coordinate estimates, and ensure timely completion.
- Generate IRFs, coordinate invoicing, and collect payments promptly.
- Monitor repaired machines, inform clients, and manage outstanding payments.
- Verify daily reports of engineers and technicians.
- Submit daily activity reports to ACSM.
- Maintain reports for all operations and conduct customer satisfaction surveys.
- Forward cases to the Marketing Department.
- Check and counter-sign contract and warranty cards.
The ideal candidate will have a BE (Electronics) or DAE (Electronics) degree with some business background. At least one year of working experience in a similar capacity or in technical coordination is required.
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