System Integration Specialist

5 days ago

Sargodha, Punjab, Pakistan beBeeProgram Full time $90,000 - $115,000

About Us

We empower individuals to streamline operations, enhance productivity, and increase profitability. Our platform combines safety, operations, and finance tools in a single system, providing complete visibility and control while reducing manual workloads through automation and simplification.

We serve over 120,000 customers across various industries including transportation, logistics, construction, energy, field service, manufacturing, agriculture, food, retail, and the public sector.

Job Summary:

The Technical Program Analyst will oversee systems and tools for our Global Post-Sales Organization, including Amazon Connect, Salesforce, Slack, and others. This role requires an experienced, dynamic individual to drive a state-of-the-art agent experience rooted in Salesforce and its ecosystem.

Responsibilities:

  • Design processes and automate tool configurations based on business needs
  • Evaluate and select technology tools for post-sales teams
  • Support management team to accomplish technology goals
  • Manage incoming tools/system access and configuration requests
  • Triage daily issues for internal and external tools
  • Partner with IT and engineering to implement and troubleshoot new processes

Requirements:

  • 3+ years of technology operations experience or similar experience with contact center operations knowledge
  • In-depth understanding of Salesforce and surrounding ecosystem
  • Strong project management and process improvement skills
  • Able to prioritize multiple tasks in a fast-paced environment and adapt quickly to new technologies
  • Excellent communication skills to partner with diverse teams
  • Experience implementing and improving customer support systems

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