Customer Care Representative

1 week ago

Lahore, Punjab, Pakistan beBeeCustomer Part time

Are you looking for a fulfilling career in customer care? As a Customer Support Specialist, your role will involve managing incoming chats and calls to achieve customer satisfaction.

You will work closely with customers to identify their needs and provide accurate information. Your goal is to build trust and establish strong relationships through open communication.

In this position, you will be responsible for handling customer complaints and providing solutions within set timeframes. You will also follow established procedures to ensure effective communication.

To succeed in this role, you should have excellent verbal and written communication skills, as well as native or bilingual spoken and written English skills.

We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.

About the Job

This role requires you to work in a dynamic team environment, where no two days are the same. As a Customer Support Specialist, you will be expected to multitask and prioritize tasks effectively.

Responsibilities

  • Manage incoming chats and calls to resolve customer queries
  • Build relationships with customers through effective communication
  • Provide accurate and complete information to customers
  • Handle customer complaints and provide solutions

Qualifications

  • A-Levels/Intermediate qualification
  • Natural ability to empathize with customers
  • Excellent verbal and written communication skills
  • Native or bilingual spoken and written English skills

Benefits

  • Flexible working hours
  • Shift duration: 4-5 hours only
  • No prior experience required
  • No sales or monthly targets
  • Medical Insurance
  • Leave Encashment
  • On job training
  • State-of-the-art infrastructure

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