Network Support Specialist
5 days ago
Job Title: Technical Support Engineer
Grade: L1
About the RoleWe are seeking a skilled technical professional to join our team as an IP engineer. The successful candidate will be responsible for resolving customer issues, troubleshooting network problems, and escalating complex cases to internal teams or vendors.
Key Responsibilities:- Ownership of customer issues from start to resolution.
- Research, diagnose, and resolve network issues through effective troubleshooting and identification of solutions.
- Evaluation and escalation of unresolved issues according to standard procedures.
- Collaboration with stakeholders, including vendors, to resolve customer complaints.
- Fostering strong relationships with field teams, NOC, vendor, and SD teams.
- In-depth understanding of IP networking, traffic engineering, routing protocols, and QoS techniques.
- Level-1/2 technical support and troubleshooting to resolve customer issues.
- Comprehensive knowledge of Dynamic protocols (OSPF, BGP/MPLS), VPNs, ExVLANS, firewalls (SRX/FG), and IPSEC.
- Bachelor of Engineering in Computer Science or equivalent.
- Minimum 2-3 years of technical support experience.
- Proven customer handling skills.
- Strong follow-up and communication skills.
- Technical troubleshooting expertise and CCNA knowledge.
- Basic computer know-how and internet proficiency.
- Entry-level in Computer and Data Networks.
- Excellent written and verbal communication skills.
- ISP experience is an advantage.
Jazz, a leading employer in Pakistan, prioritizes creating an inclusive environment that celebrates diversity. We strive to empower customers by providing tools necessary to thrive in a digital economy.
Our mission is to make a positive impact on society by joining forces with talented individuals who share our values.
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