Customer Engagement Specialist

6 days ago

Karachi, Sindh, Pakistan beBeeEngagement Full time $40,000 - $50,000
Customer Engagement Manager

We are seeking a dynamic and skilled Customer Engagement Manager to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners.

  • Conduct live product demos for customers, addressing their technical queries and showcasing key features.
  • Act as the bridge between the company and its customers, providing feedback to internal teams for improvements.
Technical Content Creation
  • Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around the product.
  • Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience.
On-Camera Presence
  • Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.
Community Building
  • Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
  • Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
  • Participate in online discussions and forums to help advocate for Cloudways services, engage and answer questions from users.
Strategic Partnership Development
  • Work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness.
  • Assist in identifying and engaging with key influencers, affiliates, and partners within the industry.
Key Requirements
  • Proven experience in customer engagement management, technical content creation, or a related role.
  • Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
  • Confident on-camera presence for live sessions, webinars, and interviews.
  • Strong technical aptitude with the ability to create engaging technical content.
  • Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
  • Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc,
  • Experience working with content creators to develop video tutorials, courses, or related media.
  • Bachelor's degree in Computer Science or a related field.
Preferred Skills
  • Knowledge of WordPress/WooCommerce, PHP/Laravel and web development frameworks along with web hosting and SaaS
  • Hands-on experience with tools and platforms used for webinars, video creation, and community engagement.
  • Creative problem-solving skills and a proactive approach to building community engagement.

As a member of our team, you'll be part of a cutting-edge technology company with an upward trajectory. You will be responsible for building strong relationships with customers, creating engaging content, and developing strategic partnerships.

We prioritize career development and provide resources to ensure your continued growth and development. Our employee assistance program offers flexible time off policy, Employee Stock Purchase Program, and reimbursement for relevant conferences, training, and education.

At our organization, we value diversity and inclusion, recognizing that diverse perspectives build stronger teams and products. We are an equal-opportunity employer and do not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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