Enhancing Customer Engagement

2 days ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time 4,000,000 - 8,000,000
About the Role

This role will be responsible for enhancing customer service standards, conducting mystery shopping, implementing Conduct Assessment Frameworks (CAF), creating dashboards for service campaigns, and managing the operational aspects of the Customer Experience (CX) Academy.

Key Responsibilities:
  • Implementation of Client Experience dashboard and service KPI and turnaround times traction.
  • Creating dashboards for service campaigns.
  • Running the Customer Experience (CX) academy operationally, liaising with Property, Learning Team, trainees, arranging props, running feedback surveys and assessments.
  • Liaising with Frontline & Strategic Business Implementation Management (SBIM) to address queries (variance in performance numbers/tagging issues).
  • Conducting interviews of internal staff for weekly client experience stories and updating on Bridge.
  • Rolling out all Client Experience related emails from CE email group.
  • Running the Service Excellence Awards (quarterly) and consolidating different KPIs and scores.
  • Drafting minutes of meetings for all forums.
  • Liaising/following up with stakeholders on action items from multiple forums.
  • Maintaining Digital Adoption trackers at branch level and having regular check-in calls.
  • Data extraction from SBIM for multiple areas and plotting for deep dives.
  • Circulating, collating, and reviewing Branch banking complaints & Banking Stability Index (BSI) contests monthly.
Skills and Experience:
  • Excellent verbal and written communication skills.
  • Problem Solving.
  • Presentation Skills.
  • Critical Thinking.
  • Minimum Bachelor's degree with preferably 2+ years of experience.

  • Customer Engagement Specialist

    6 days ago

    Karachi, Sindh, Pakistan beBeeEngagement Full time $40,000 - $50,000

    Customer Engagement ManagerWe are seeking a dynamic and skilled Customer Engagement Manager to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners.Conduct live product demos for customers, addressing their technical queries and showcasing key features.Act as the bridge between the company and its...

  • Conducting Customer Engagement

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 800,000 - 1,000,000

    Customer Service Representative Job DescriptionThe role of a customer service representative is to ensure the satisfaction of valued customers through prompt and professional communication. This position requires excellent interpersonal skills, the ability to work in a fast-paced environment, and a solutions-oriented approach to handle customer complaints...

  • Enhancing Digital Experiences

    1 week ago

    Karachi, Sindh, Pakistan beBeeDataDriven Full time 1,200,000 - 2,000,000

    Performance Analyst RoleThis role involves leveraging data-driven insights to optimize homepage performance and identify growth opportunities. The ideal candidate will have a strong analytical mindset, proficiency in SQL and data visualization tools, and excellent communication skills.Key Responsibilities:Track key user behavior metrics such as unique...

  • Customer Service Representative

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000

    Job SummaryThis is an exciting opportunity to work in a fast-paced branch environment, providing exceptional customer service and ensuring the smooth operation of our banking services.Key ResponsibilitiesConduct routine teller transactions such as cash deposits, withdrawals, account transfers, and payments with utmost accuracy and efficiency.Ensure all...

  • Engagement Manager

    6 days ago

    Karachi, Sindh, Pakistan Workflow Hub Full time

    Responsible for managing the entire back office operations. These include managing projects/ services, overseeing, training, coaching and mentoring the entire team.Responsible for project management relating to Healthcare related Services (EMR, Lab Interface, Marketing Support, Hardware) and Customer Support.Managing and supporting activities such as...

  • Customer Support Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Absinternational Full time

    ABS International is looking for enthusiastic individuals to join our vibrant team as Customer Service Representatives.Key Responsibilities:Provide tailored solutions to enhance the customer experience.Actively listen to clients and respond to inquiries to foster long-term connections.Highlight the unique advantages of our products and services to ensure...

  • Global Donor Engagement Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeStrategic Full time 1,500,000 - 2,000,000

    Job DescriptionAs a key member of our team, you will play a pivotal role in fostering strategic relationships with major donors. Reporting to the Senior Manager – Donor Engagement, your primary focus will be to enable and support frontline teams in delivering exceptional donor experiences.Design and execute tailored donor engagement strategies, ensuring...

  • Senior Customer Growth Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeSuccess Full time $120,000 - $190,000

    About the Role:">We are seeking a highly skilled professional to join our Customer Success team. As a Senior Customer Success Manager, you will be responsible for retaining and growing existing customers by building strong, value-based relationships. You will deliver product value, drive adoption, and serve as the primary point of contact for assigned...

  • Client Engagement Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time $20,000 - $40,000

    We are seeking a skilled professional to work with our customer support team as a Client Engagement Specialist. The primary focus of this role is to identify and provide prompt, clear solutions via phone calls.Key Responsibilities:Understand prospects' needsClarify information and address inquiriesResearch and provide effective solutions or...

  • Manager Donor Engagement – Global Partnerships

    2 weeks ago

    Karachi, Sindh, Pakistan The Citizen Foundation Full time

    As the Manager – Donor Engagement, you will play a pivotal role in supporting the cultivation, stewardship and growth of relationships with TCF's local and global major donors. Reporting to the Senior Manager – Donor Engagement, your primary focus will be to enable and support frontline teams, including country partners, in delivering high-quality donor...