Customer Success Specialist

14 hours ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Customer Success Specialist - Voice Program

Join to apply for the Customer Success Specialist - Voice Program role at ibex. Pakistan.

ibex. Pakistan is seeking a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic highly, and a sense of humor is a plus.

Job Overview

The Customer Success Specialist will deliver exceptional customer experiences, assist with ecommerce purchases, communicate courteously and friendly, suggest alternatives for unavailable products, follow standard procedures, and stay informed about system updates and process changes.

Job Specifications
  • O Levels/Intermediate or above
  • Excellent written and verbal English communication skills
  • Proficiency in MS Office (especially Excel and Word)
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Outsourcing and Offshoring Consulting

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