Contact Center Operations Specialist

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Contact Center Operations Support Specialist

This position requires providing expert-level support for contact center operations across the globe. The successful candidate will act as a liaison between teams, ensuring seamless coordination and resolution of issues.


Key Responsibilities:
  1. Serve as a central point of contact for all contact center-related inquiries and issues.
  2. Collaborate closely with technical teams to resolve complex problems.
  3. Administer telephony and contact center systems according to established procedures.
  4. Maintain accurate records and documentation of system performance and client information.
  5. Develop and implement effective solutions to improve overall system performance.
  6. Ensure timely completion of projects and meet set deadlines.
  7. Communicate regularly with stakeholders to keep them informed of progress.
  8. Expand knowledge and expertise to support multiple platforms and technologies.

Essential Qualifications:
  1. Proven experience in contact center operations, with a minimum of 2-3 years in a similar role.
  2. Strong background in Genesys solutions, with at least 1-4 years of experience.
  3. Bachelor's degree in a relevant field, such as IT, CS, or Telecoms.
  4. Excellent analytical and problem-solving skills.
  5. Superior communication and interpersonal skills.


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