
Contact Center Operations Specialist
5 days ago
This position requires providing expert-level support for contact center operations across the globe. The successful candidate will act as a liaison between teams, ensuring seamless coordination and resolution of issues.
Key Responsibilities:
- Serve as a central point of contact for all contact center-related inquiries and issues.
- Collaborate closely with technical teams to resolve complex problems.
- Administer telephony and contact center systems according to established procedures.
- Maintain accurate records and documentation of system performance and client information.
- Develop and implement effective solutions to improve overall system performance.
- Ensure timely completion of projects and meet set deadlines.
- Communicate regularly with stakeholders to keep them informed of progress.
- Expand knowledge and expertise to support multiple platforms and technologies.
Essential Qualifications:
- Proven experience in contact center operations, with a minimum of 2-3 years in a similar role.
- Strong background in Genesys solutions, with at least 1-4 years of experience.
- Bachelor's degree in a relevant field, such as IT, CS, or Telecoms.
- Excellent analytical and problem-solving skills.
- Superior communication and interpersonal skills.
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