Call Center Management Professional

7 days ago


Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time
About the Role

We are looking for a highly motivated Customer Service Team Lead to join our team at NADRA Technologies Ltd. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and ensuring that we provide exceptional customer experiences.

Key Responsibilities
  • Lead a team of customer service representatives to achieve sales targets and resolve customer complaints efficiently.
  • Maintain a high level of customer satisfaction through effective communication and issue resolution.
  • Monitor and analyze team performance metrics to identify areas for improvement.
  • Develop and implement training programs to enhance team performance.
Requirements
  • Minimum 2 years post-graduation experience working in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Business Administration or related field.


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