
Call Center Supervisor
3 weeks ago
19-Jan-2025
Job DescriptionEducational Background:
- Bachelors (4 Years) in Business Administration/Mass Communication or related field
- Degrees must be recognized and attested by HEC
Job Location:
Professional Experience:
- Minimum 2 years post-graduation experience working in Call Centers
- 3x Month Basic Computer Certificate
- Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto
Skills and Competencies:
- Supervision of call center executives, providing guidance, coaching, and feedback
- Monitor and evaluate calls to ensure quality, accuracy, and adherence to organization's policies
- Track and analyze team performance metrics, such as call volume, resolution, and customer satisfaction
- Create and ensure schedules to ensure adequate staffing and minimize downtime
- Conduct regular quality assurance checks to ensure executives are meeting organizational standards
- Prepare and analyze reports to track team performance
- Stakeholder coordination and effective communication
Contract Duration:
- One (01) Year (Extendable if required)
Terms & Conditions:
- Residents of Balochistan ONLY shall be eligible.
- Interested candidates must bring their Original Educational Documents, CV, CNIC, Domicile & Experience Certificates along with copies of their documents.
- 05 years age relaxation is already included in the above age limit.
- Only shortlisted candidates shall be called for an interview.
- Employees serving in Government/Semi-Government departments must provide No Objection Certificate (NOC) at the time of interview.
- Attested degrees/certificates from respective educational boards must be provided at the time of interview.
- Selected candidates shall provide Medical Fitness and Character Certificates.
- Electronic gadgets such as mobile phones, smart watches, etc. will not be allowed during the test/interview.
- No TA/DA will be admissible for appearing in the interview.
- Females, Minority, Transgenders, and Differently-abled candidates are encouraged to apply.
- Candidate can be disqualified at any stage of the recruitment/selection process due to providing fake documents, false information, or using any type of influence.
- Selected candidate has to serve at the concerned Project Site and no request for posting to other districts will be entertained; however, Management reserves the right to post him/her at other districts on a requirement basis of the Project.
- The deadline for submission of applications is 19th January, 2025 and only online applications will be considered.
Note:These positions are only for a specific project/location; therefore, services of selected candidates shall neither confer any entitlement of regular/contractual appointment nor be regularized in NADRA. The services will be laid-off on completion of Project.
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