Call Center Supervisor

3 weeks ago


Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time
(Age Limit: 37 Years)Apply Before

19-Jan-2025

Job Description

Educational Background:

  • Bachelors (4 Years) in Business Administration/Mass Communication or related field
  • Degrees must be recognized and attested by HEC

Job Location:

Professional Experience:

  • Minimum 2 years post-graduation experience working in Call Centers
  • 3x Month Basic Computer Certificate
  • Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto

Skills and Competencies:

  • Supervision of call center executives, providing guidance, coaching, and feedback
  • Monitor and evaluate calls to ensure quality, accuracy, and adherence to organization's policies
  • Track and analyze team performance metrics, such as call volume, resolution, and customer satisfaction
  • Create and ensure schedules to ensure adequate staffing and minimize downtime
  • Conduct regular quality assurance checks to ensure executives are meeting organizational standards
  • Prepare and analyze reports to track team performance
  • Stakeholder coordination and effective communication

Contract Duration:

  • One (01) Year (Extendable if required)

Terms & Conditions:

  • Residents of Balochistan ONLY shall be eligible.
  • Interested candidates must bring their Original Educational Documents, CV, CNIC, Domicile & Experience Certificates along with copies of their documents.
  • 05 years age relaxation is already included in the above age limit.
  • Only shortlisted candidates shall be called for an interview.
  • Employees serving in Government/Semi-Government departments must provide No Objection Certificate (NOC) at the time of interview.
  • Attested degrees/certificates from respective educational boards must be provided at the time of interview.
  • Selected candidates shall provide Medical Fitness and Character Certificates.
  • Electronic gadgets such as mobile phones, smart watches, etc. will not be allowed during the test/interview.
  • No TA/DA will be admissible for appearing in the interview.
  • Females, Minority, Transgenders, and Differently-abled candidates are encouraged to apply.
  • Candidate can be disqualified at any stage of the recruitment/selection process due to providing fake documents, false information, or using any type of influence.
  • Selected candidate has to serve at the concerned Project Site and no request for posting to other districts will be entertained; however, Management reserves the right to post him/her at other districts on a requirement basis of the Project.
  • The deadline for submission of applications is 19th January, 2025 and only online applications will be considered.

Note:These positions are only for a specific project/location; therefore, services of selected candidates shall neither confer any entitlement of regular/contractual appointment nor be regularized in NADRA. The services will be laid-off on completion of Project.

#J-18808-Ljbffr

  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    About the Company:NADRA Technologies Ltd is a leading organization in the field of technology and innovation. Our mission is to provide top-notch services to our clients while ensuring the highest level of quality and customer satisfaction.Job Description:The Call Center Supervisor will be responsible for overseeing the daily operations of the call center...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    (Age Limit: 37 Years)Apply Before19-Jan-2025Job DescriptionEducational Background:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Job DescriptionEducational Background:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent oral communication skills in Balochi, Brahui,...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Minimum Qualifications:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    (Age Limit: 37 Years)Apply Before19-Jan-2025Job DescriptionEducational Background:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    About the Project:This project aims to provide exceptional customer service to our clients through the effective use of technology and innovative strategies. As a Call Center Supervisor, you will play a crucial role in achieving this goal by ensuring that all calls are handled efficiently and professionally.Responsibilities:Supervise call center executives...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Job OverviewNADRA Technologies Ltd is seeking a highly skilled Senior Call Center Operations Manager to lead our customer service team. This individual will be responsible for overseeing the daily operations of the call center, ensuring excellent customer service, and driving team performance.Key ResponsibilitiesSupervise and manage a team of call center...

  • Call Center Agent

    1 day ago


    Faisalabad City Tehsil, Pakistan Cogentro Global Full time

    Call Center Agent Cogentro Global, Pakistan Cogentro provides web-based software solutions for small to medium enterprises and individuals, offering accessibility and affordability.Role DescriptionThis is a full-time on-site role for a Call Center Operator located in Faisalabad. The Call Center Operator will be responsible for handling inbound and outbound...

  • Call Center Agent

    1 day ago


    Faisalabad City Tehsil, Pakistan link opinion Full time

    LinkOpinion is looking for a perfect candidate who could grow with us.Role DescriptionThis is a full-time on-site role for a Call Center Agent located in Faisalabad. The Call Center Agent will be responsible for handling customer inquiries, resolving issues, providing information about products and services, and maintaining customer...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    About the Company Culture:NADRA Technologies Ltd values diversity, inclusivity, and employee well-being. We strive to create a positive and supportive work environment where our employees can thrive and grow professionally.Job Summary:We are seeking a highly motivated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you...

  • Call Center Agent

    3 weeks ago


    Peshawar City Tehsil, Pakistan Fandeez Tax Consultancy Full time

    Call Center/Business Relationship Executive urgently required. (FEMALE ONLY)A UAE based company is looking for a results-driven call center sales consultant at their Peshawar office. You will provide complete and appropriate solutions for potential customers in order to boost top-line revenue growth, customer acquisition levels, and...

  • Call Center Agent

    1 day ago


    Faisalabad City Tehsil, Pakistan Retroit Consultancy Full time

    Call Center Agent Retroit Consultancy, Pakistan We are currently seeking a highly qualified individual to fill the position of Call Center Agent within our esteemed customer service team. Keep in mind that this is a home-based position, so the candidate must have a self-motivated work ethic. The ideal candidate should possess a high level of fluency in the...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    We are seeking a highly motivated Call Center Agent to join our team. As a full-time, on-site employee, you will be responsible for delivering exceptional customer experiences.Main ResponsibilitiesAnswer customer calls and respond to emails in a timely mannerResolving customer complaints in a professional and courteous mannerProviding product and service...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    About the Opportunity:This is an exciting opportunity to join NADRA Technologies Ltd as a Call Center Supervisor. As a member of our team, you will have the chance to contribute to the success of our organization while developing your skills and expertise.Job Duties:Supervise call center executives and provide guidance as neededMaintain high standards of...

  • Call Center Agent

    1 day ago


    Faisalabad City Tehsil, Pakistan Farnek Service Ltd Full time

    Job Description: Call Center Agent Online/Remote Job for Fresh Graduates in Farnek Service Ltd FaisalabadResponsibilities:Handle inbound and outbound calls professionally and efficientlyProvide excellent customer service and resolve complaintsMaintain records of customer interactions, transactions, comments, and complaintsFollow communication scripts and...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    About the RoleWe are looking for a skilled Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key ActivitiesHandle customer inquiries and resolve issues in a professional mannerProvide product and service information to customersCollaborate...


  • Peshawar City Tehsil, Pakistan MCAS Software House Full time

    Call Center Representative (Social Media) MCAS Software House, Pakistan Responsibilities:Receive queries from all mediums (UAN and Social Media) and provide accurate, professional, and satisfactory responses.Identify customers' needs, clarify information, research issues, and provide solutions or alternatives.Respond efficiently and accurately to callers,...


  • Hyderabad City Taluka, Pakistan beBee Careers Full time

    We are seeking a skilled Call Center Executive to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer support and service.Job Summary:The Call Center Executive will be responsible for handling customer service inquiries, managing communication with clients, and supporting contact center...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Job OverviewThe Call Center Representative will be responsible for providing exceptional customer service and support to clients. Key responsibilities include answering incoming calls, responding to customer inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will possess excellent communication and interpersonal skills,...


  • Attock City, Punjab, Pakistan H Comms Full time

    Home-Based Call Center ManagerWe require an experienced manager to lead our home-based call center team.The successful candidate can expect:A standard basic salaryA bonus scheme tied to performanceA pension planGroup life insuranceEssential Skills and QualificationsTo be considered for this role, you must have:Excellent verbal and written communication...