Public Safety Liaison Manager

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. We aim to simplify and improve the lives of people in the region by providing a platform that offers a seamless experience.

The Public Safety Liaison Manager (PSLM) assists the regional public safety liaison senior manager in fostering relationships with law enforcement and public safety officials. The PSLM develops collaborative strategies that prioritize safety, privacy, and transparency. This role involves assisting police investigation teams during critical incidents and advising the business on effective partnerships with law enforcement to enhance community safety and protect users' privacy.

This is a dynamic role requiring a highly motivated, detail-oriented individual with a strong work ethic. The PSLM must be able to work independently and as part of a team, identifying actions that reduce risks and minimize threats to our people and locations.

Key Responsibilities:

• Foster positive, open, and collaborative relationships with law enforcement and public safety leaders;
• Ensure platform safety by effectively responding to incidents and providing direct support for complex or critical situations;
• Guide law enforcement on supporting investigations in a legal and ethical manner;
• Work internally and cross-functionally to identify actions that reduce risks and minimize threats to our people and locations;
• Identify, escalate, and respond to emergencies that impact our platform, people, locations, and communities quickly and effectively;
• Produce accurate and timely incident updates, post-incident reports, and briefing notes for escalation;
• Advocate for the protection and privacy of users' and other parties' data at all times.

Skills and Qualifications:

To succeed in this role, you will need:

• Over 8-10 years of experience with a law enforcement agency;
• Comfortable engaging with Law Enforcement and Public Safety officials at all levels within a high-pressure and rapidly evolving environment;
• Proficient in presenting findings both orally and in writing;
• Skilled in various computer systems and internet technologies;
• Willingness to travel within the country as required;
• Flexible and able to work non-traditional hours on short notice;
• Proven ability to build strong relationships with internal and external stakeholders;
• Ability to work in a fast-paced environment and effectively adapt to daily challenges.

Benefits:

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time colleague, you will enjoy:

• Working and learning from great minds by joining a community of inspiring colleagues;
• Pursuing your passion in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential;
• Exploring new opportunities to learn and grow every day;
• Work-life balance with flexible working arrangements;
• Access to healthcare benefits and fitness reimbursements for health activities.

About Us:

We are a company committed to simplifying and improving the lives of people in the Middle East. Our platform offers a range of services, including transportation, food delivery, and grocery shopping. We strive to provide a seamless experience for our users, and we are looking for talented individuals to join our team.

This job description has been created to attract top talent to the organization. If you are passionate about driving impact and growing with a dynamic organization, please consider applying for this role.