Senior Business Process Analyst

9 hours ago

Islamabad, Islamabad, Pakistan beBeeBusiness Full time 3,600,000 - 4,800,000

About the Position:

The MI Customer Experience team is focused on enhancing customer interactions and driving sales effectiveness.

Our team thrives on open communication, collaboration, innovation, and a global mindset to continuously improve processes and outcomes.

Responsibilities:

  • We seek a highly skilled individual to solicit and gather requirements from stakeholders.
  • The ideal candidate will document and analyse business processes, identifying areas for improvement.
  • This role involves collaborating with cross-functional teams to ensure alignment with project goals.
  • The selected person will develop and maintain process maps and documentation to support project objectives.
  • The position requires utilising technology and automation tools to streamline processes and enhance customer experience.
  • This role involves conducting data analysis to support decision-making and strategy development.
  • Participation in project planning and execution is essential to ensure alignment with business goals.

Required Skills and Qualifications:

  • A Bachelor's degree in Business Administration or a related field is required.
  • Proven experience in business analysis and process mapping is necessary.
  • Strong analytical skills, including the ability to interpret complex data, are essential.
  • Familiarity with technology and automation tools is required.
  • Familiarity with sales processes and workflow is also necessary.
  • Excellent communication skills, both written and verbal, are required.

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