Help Desk Representative

8 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role

We are looking for a skilled and results-driven individual to fill the position of Help Desk Representative. As a Help Desk Representative, you will be responsible for providing technical assistance and support to our clients through various communication channels.

Key Responsibilities:

  1. Troubleshoot Client Issues: Troubleshoot client issues using advanced diagnostic techniques and tools.
  2. Provide Technical Assistance: Provide technical assistance and guidance to clients to resolve their issues.
  3. Meet Performance Metrics: Meet performance metrics by resolving client issues efficiently and effectively.

Requirements:

  • Technical Knowledge: Possess in-depth technical knowledge of our systems and services.
  • Communication Skills: Demonstrate excellent verbal and written communication skills, with the ability to effectively communicate with clients.
  • Night Shift Availability: Be willing to work night shifts, including weekends and holidays, as needed.
  • Education and Experience: A degree in a related field or equivalent experience is preferred, but not required.

Benefits:

  • Competitive Salary: Receive a competitive salary and benefits package that recognizes your value to the team.
  • Ongoing Training and Development: Participate in ongoing training and development opportunities to enhance your skills and knowledge.


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