IT Help Desk Technician

9 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

We are seeking a customer-centric individual to join our dynamic IT support team as a Level 1 Help Desk Technician. In this role, you will be the first line of support for our clients, providing timely and effective resolutions for technical issues.

Responsibilities:

  • Provide assistance with troubleshooting and resolving technical issues via phone, email, or chat.
  • Diagnose and resolve basic hardware, software, and network problems.
  • Escalate complex issues to higher-level support teams for resolution.
  • Assist with user account management, including password resets and permissions.
  • Maintain accurate records of all interactions in the ticketing system.
Benefits

Our company offers a competitive salary and benefits package, as well as opportunities for professional development and growth in a collaborative and innovative work environment.



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