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Senior Customer Experience Coordinator

1 week ago

Lahore, Punjab, Pakistan Velorium Pvt Ltd Full time

We are excited to announce a new opportunity for a Team Lead Csr to join our team at Velorium Pvt Ltd.

Job Overview

This is an exciting chance to lead a team of CSRs and contribute to our company's mission to deliver exceptional customer service experiences.

The successful candidate will be responsible for supervising and developing a team of CSRs, providing coaching, guidance, and support to achieve outstanding results. They will also be expected to analyze and improve work processes and policies, maintaining a positive and professional work environment.

To be considered for this role, candidates must possess a minimum of 2-3 years of experience as a team leader in a technical program and hold a Bachelor's/College Degree in any field. Call Centre Certification is highly desirable.