Customer Experience Specialist

4 weeks ago


Lahore, Punjab, Pakistan More Than Accountants Private Limited Full time

About Us:
We are a dynamic and growing accountancy practice, dedicated to providing exceptional financial services to our clients. With a strong reputation in the industry, we are now looking for an experienced Customer Experience Specialist to manage all client complaints and ensure a high standard of service.

Key Responsibilities:

  1. Act as the first point of contact for client complaints and concerns.
  2. Investigate and resolve complaints in a timely and professional manner, ensuring client satisfaction while adhering to company policies.
  3. Maintain accurate records of all client interactions, complaints, and resolutions.
  4. Work closely with internal teams (accountants, compliance, onboarding) to address client concerns and improve overall service quality.
  5. Develop and implement strategies to improve client satisfaction and reduce complaints.
  6. Identify common client pain points and recommend improvements to company processes.
  7. Provide training and guidance to staff on best practices for customer interactions.
  8. Ensure compliance with industry regulations and company standards.
  9. Draft and send professional written responses to client complaints when required.
  10. Escalate complex issues to senior management as needed.

Key Requirements:

  1. Minimum 5+ years of experience in a customer service or complaints resolution role, preferably within an accountancy practice or professional services firm.
  2. Exceptional English communication skills (both written and verbal).
  3. Strong problem-solving skills and the ability to remain calm under pressure.
  4. Ability to handle difficult conversations professionally and diplomatically.
  5. Strong organisational skills with the ability to manage multiple cases simultaneously.
  6. Proficient in using CRM systems, Microsoft Office, and other client management tools.
  7. A proactive approach to improving customer experience and retention.
  8. Ability to work independently and collaborate with various teams.

Preferred Qualifications:

  1. Experience within an accountancy or financial services firm.
  2. Knowledge of compliance and regulatory requirements in the accountancy industry.

What We Offer:

  1. Competitive salary based on experience.
  2. Opportunity to work in a fast-paced and professional environment.
  3. Career development opportunities within a growing firm.
  4. Supportive and collaborative company culture.

If you have a passion for delivering exceptional client service and have the experience to manage client relationships effectively, we'd love to hear from you

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBee Careers Full time

    Key ResponsibilitiesThe Customer Experience Specialist will play a critical role in shaping the shopping experience for our customers. Key responsibilities include setting up attractive product displays, engaging with customers to build relationships and identify new sales opportunities, and delivering compelling presentations and demos.


  • Lahore, Punjab, Pakistan People Full time

    About the JobCustomer Care Specialist Summary:We are seeking a skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for delivering exceptional customer service by responding to inquiries, resolving issues, and addressing customer complaints in a timely and professional manner.Key ResponsibilitiesRespond to...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job OverviewWe are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to handle client inquiries, resolve issues, and ensure overall customer satisfaction.The successful candidate will use various communication channels to engage with customers, including telephone, email, chat, social media, and face-to-face interactions.Key ResponsibilitiesRespond to...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About the Job:We are seeking a skilled and enthusiastic individual to join our team as a Customer Experience Specialist. As a successful candidate, you will play a key role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Lahore, Punjab, Pakistan LiveChat World Wide Full time

    Customer Experience Specialist LiveChat World Wide, Pakistan Responsibilities:Maintain a positive, empathetic, and professional attitude toward customers at all times to provide exceptional Customer Experience.Respond promptly to customer inquiries, complaints, and queries.Communicate with customers through various channels including calls, chats, and...


  • Lahore, Punjab, Pakistan Mindbridge Full time

    Customer Experience Specialist (Non Voice)We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business...


  • Lahore, Punjab, Pakistan Cogent Labs Full time

    We are searching for a highly skilled Customer Experience Specialist at Cogent Labs' Lahore office. The successful candidate will have excellent communication and organizational abilities, enabling them to excel in this critical role.Key requirements include:A bachelor's degree in Business, Marketing, Communications, Computer Science or a related fieldA...


  • Lahore, Punjab, Pakistan Imperial Resource Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our Inbound Contact Center team at Imperial Resource Group.This role involves handling customer inquiries, resolving issues, and providing personalized solutions to meet their needs. The ideal candidate will possess excellent communication and problem-solving skills, as well...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    Responsibilities & Duties:As an Emergency Response Specialist, you will be responsible for handling customer inquiries and complaints, categorizing calls according to importance and urgency, and entering data into computer systems.You will also be required to maintain logs and records of calls, activities, and other relevant information, ensure caller...


  • Lahore, Punjab, Pakistan LiveChat World Wide Full time

    LiveChat World Wide Job OpportunityWe are seeking a highly skilled and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a vital role in delivering exceptional customer service and support.About the RoleThis is an exciting opportunity to work with a global leader in the live chat industry. As a...


  • Lahore, Punjab, Pakistan Inova Global Full time

    About the PositionWe are seeking an experienced sales professional to join our team as an Inbound Sales Specialist. As an Inbound Sales Specialist, you will be responsible for providing expert guidance and matching customers' needs with the appropriate services.ResponsibilitiesProvide expert guidance and match customers' needs with the appropriate...


  • Lahore, Punjab, Pakistan Transsion Full time

    Take your career to new heights as a Customer Experience Specialist at Transsion.About the CompanyWe strive to improve consumer experiences through market and consumer trends analysis and strategic decision-making.Job OverviewThis role involves leading qualitative projects, developing strong understanding of assigned brands/products, and building part-time...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    Job Description:We are seeking a reliable and skilled Customer Service Representative to act as a communication point for emergency and non-emergency calls. Your primary responsibility will be to receive requests, transmit messages, and track vehicles.The ideal candidate must possess excellent communication skills and the ability to remain calm and composed,...


  • Lahore, Punjab, Pakistan EWS Group Full time

    About Our TeamEWS Group is a dynamic organization that values innovation and customer satisfaction. We are seeking a talented Technical Support Specialist to join our team and contribute to our mission of delivering exceptional customer experiences.As a Technical Support Specialist, you will have the opportunity to work with our cutting-edge solutions,...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...


  • Lahore, Punjab, Pakistan ibexl Full time

    Job OverviewWe are seeking a Customer Experience Resolution Specialist to join our team at ibexl. This role requires the ability to provide satisfactory solutions to diverse customer queries through written communications and a positive attitude.The ideal candidate will be a keyboard whizz with intellect, able to instantly come up with solutions to deliver...


  • Lahore, Punjab, Pakistan Beta Business Direct Full time

    We are looking for a motivated Customer Support Specialist to join our team at Beta Business Direct. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving business growth.Job Description:Responding to customer inquiries via phone and emailSolving complex customer problems efficientlyDeveloping...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for a Support Specialist to assist international customers with their queries and provide resolutions via call. The ideal candidate will have excellent communication skills and be able to convey interest in each customer through courtesy, attention, and a friendly image.Key Responsibilities:Deliver exceptional customer experience as measured...


  • Lahore, Punjab, Pakistan StrategistIoT Full time

    Sales OpportunityWe're seeking an experienced sales professional to join our team at StrategistIoT. As a Sales and Customer Experience Specialist, you will be responsible for developing and maintaining strong relationships with existing clients, identifying new business opportunities, and driving sales growth.About the RoleDevelop and execute strategic plans...


  • Lahore, Punjab, Pakistan Stylo Pvt Ltd Full time

    Job SummaryThe Loyalty Programs Specialist will be responsible for managing day-to-day operations of loyalty programs, including member communications, rewards fulfillment, and program reporting. This role requires a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams.Key...