IT Support Specialist

7 days ago


Karachi, Sindh, Pakistan HR Ways Full time
About Our Client

At HR Ways, our client has been delivering exceptional customer service and upholding the highest standards of integrity since 1995.

We focus on providing innovative solutions for retail stores, wholesalers, and distribution partners.

Key Responsibilities
  • Create and manage user accounts in Microsoft 365, Domain Controller, CounterPoint (ERP), website backend, and third-party applications.
  • Deliver virtual support services, including system access, credentials, and documentation walkthroughs.
System Monitoring & Resolution
  • Monitor and resolve IT helpdesk tickets and respond to ad-hoc support requests from team members.
  • Provide remote technical assistance to departments.
  • Troubleshoot and resolve software and hardware issues remotely.
  • Execute planned and unplanned infrastructure downtime activities as required.
SharePoint Administration
  • Administer and maintain company SharePoint sites and document libraries.
  • Collaborate with departments to improve file organization, access control, and workflows.
  • Implement and maintain permissions, site structures, and document retention policies.
  • Continuously evaluate SharePoint usage to identify areas for optimization and improved efficiency.
  • Assist in migrating data or restructuring folders as needed to support team collaboration and compliance.
Data Analysis & Reporting
  • Regularly monitor website and mobile app performance.
  • Flag and report bugs or opportunities for technical enhancements.
Bug Detection & Troubleshooting
  • Monitor AS2-based EDI transmissions to ensure success.
  • Run command-line processes and restart services as needed.
Camera System Management
  • Retrieve and deliver security footage remotely when requested by authorized personnel.
Reporting & Data Visualization
  • Generate, schedule, and distribute routine and ad-hoc reports using ERP and MS SQL Server.
Qualifications
  • 2+ years of IT support experience (remote preferred).
  • Hands-on experience with Microsoft 365, SharePoint Online, Windows OS, and basic networking.
  • Familiarity with MS Excel, EDI (especially AS2), remote access tools, and SQL (MS SQL Server) for reporting.
  • Experience administering and optimizing SharePoint environments.
  • Familiarity with cloud-based data platforms like Azure, AWS or Snowflake (Optional).
  • Strong problem-solving, communication, and documentation skills.
  • Ability to work independently across different time zones.


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