Outdoor Advertising Team Lead

5 days ago


Saddar Town, Pakistan Zag Outsourcing Full time
Job Overview

The Client Service Manager will oversee multiple sites in Karachi, providing strategic direction to ensure alignment with organizational policies and applicable laws. This role requires strong leadership skills to manage teams effectively.

Main Responsibilities:
  • Respond promptly to customer inquiries to ensure excellent service delivery.
  • Collaborate with internal departments to meet service requirements and provide instructions for timely execution.
  • Foster a deep understanding of customer needs, identifying opportunities for product improvement and optimized channel usage.
  • Maintain high standards of quality by monitoring performance metrics and implementing continuous improvement initiatives.
  • Conduct regular reviews with internal departments and clients to assess service levels and develop strategies for enhancement.
  • Oversee hiring, training, and employee development, as well as performance evaluation, reward, and disciplinary actions.
  • Ensure timely and accurate provision of billing information to clients and facilitate on-time payments.
  • Hold departmental staff accountable for quality and productivity, taking necessary corrective or disciplinary actions when required.
  • Bolster relationships with government agencies through effective communication and collaboration.
  • Communicate company goals and expectations to site staff, ensuring accountability and goal achievement.
  • Monitor and report productivity metrics for weekly and monthly assessments.
  • Maintain open lines of communication with staff and management, addressing problems promptly and resolving issues efficiently.
  • Schedule regular site visits to ensure quality maintenance and compliance.
  • Deliver exceptional internal and external customer service, upholding the department's reputation.
Key Qualifications:
  • Proficient in handling complaints and administrative matters.
  • Must be highly customer-focused, proactive, and service-oriented.
  • Demonstrate excellent communication and interpersonal skills.
  • Able to meet deadlines and work under pressure.
  • Flexible with working hours, including potential late shifts.
  • Frequent travel is required for this role.
  • Able to develop and mentor team members professionally.
  • Fluent in spoken and written English.
  • Basic computer literacy.


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