
Executive Export Customer Service Specialist
2 weeks ago
Are you passionate about delivering exceptional customer service in a fast-paced export environment?
We are seeking an experienced and highly motivated Executive to join our team, responsible for providing top-notch support to our customers.
Your key responsibilities will include:
- Export Documentation Expertise: You will possess a solid understanding of export documentation procedures, including Bill of Lading (BL) preparation, draft amendments, and manifest filing.
- Terminal Coordination: Collaborate with terminal operators and stevedores to obtain Terminal Receipts and ensure they are recorded in the manifest system.
- System Navigation: Quick learner with the ability to operate and navigate systems such as OVA.
- Customer Engagement: Ability to independently manage customer and internal stakeholder queries related to BL, draft amendments, part B/L preparation, and DG documentation.
- Cross-Functional Support: Flexibility to act as backup for export senior executives and actively support peers through training and shared knowledge.
- Problem-Solving Mindset: Ability to propose practical solutions to customer issues, improve workflows, and contribute to customer-centric enhancements.
You will be a strong communicator with excellent email correspondence and interpersonal skills, capable of engaging with finance, sales, terminals, and principal offices. Additionally, you will have a problem-solving mindset, with the ability to work under pressure and handle multiple tasks simultaneously.
Requirements and Qualifications:
- Shipping Knowledge: Shipping knowledge is a must.
- Writing and Speaking Skills: Excellent writing and speaking skills, with the ability to communicate complex information in a clear and concise manner.
- Multitasking and Problem-Solving: Ability to multitask and solve problems effectively.
Education and Experience:
- Graduate Degree: Graduation preferably Master's.
- Relevant Experience: 3-4 years of relevant experience with shipping background.
This role offers a unique opportunity to develop your skills and expertise in a dynamic and challenging environment. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply.
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