Complaints Resolution Specialist

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Service Representative

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. This role involves ensuring that customer complaints are acknowledged and addressed in a timely and professional manner.

Key Responsibilities
  • Acknowledge customer complaints promptly and maintain open communication throughout the resolution process.
  • Liaise with the Complaints Manager to update and manage complaint processes and procedures, ensuring they are effective and compliant with relevant regulations.
  • Investigate complaints comprehensively and objectively, documenting all interactions and maintaining accurate records.
  • Liaise with internal staff, customers, and external partners to resolve issues efficiently.
  • Communicate outcomes to customers in a clear and transparent manner.
Requirements
  • Minimum of 1 year's experience in a customer-facing role or similar environment.
  • Meticulous attention to detail and ability to prioritize tasks effectively.
  • Highly organized with strong problem-solving skills.
  • Ability to work independently and as part of a team, promoting collaboration and sharing ideas.
Benefits
  • Opportunity to develop strong customer service skills and contribute to a positive customer experience.
  • Chance to work with a dynamic team and collaborate on innovative solutions.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and making a real difference in the lives of others. If you are a motivated and dedicated individual who thrives in a fast-paced environment, we would love to hear from you.



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